Holiday Inn Express & Suites Millington, an IHG Hotel

Sonya is very unprofessional Sonya Williams Is very rude&unprofessional &needs to work on her customer services I called several times about a charge for her to Constantly keep hangin up on me…I will never book at this hotel ever again cause of her yall losted a loyal customer

Overpriced and Dirty. Don’t Believe the pictures they have on the site. Paid for a suite and it was a long room with a big blank wall. It looked like there used to be furniture there but it was gone.It was so rundown and dirty. The lobby was dirty and there was baby behind the counter in a crib. Rooms need to be updated. The rooms on the site look nothing like the room that we got. It was rundown and worn out. Definitely not worth the money we paid.

A nice hotel in the Millington Area About 6 hotels are in the Millington area. The Holiday Inn Express Millington is one of these. As of January, 2024 there are 2,297 Holiday Inn Express locations in the United States. This particular is located about 18 miles north of Memphis, with convenient access to numerous attractions including Graceland, the Memphis Zoo, Beale Street, and the Memphis Motorsports Park. This 4-story hotel is right off the north side of Hwy 51. It has a covered portico at the entrance for a passenger drop-off. There seems to be plenty of parking for the visitors. Check-in was on the left side as you entered. The staff was very friendly and pleasant. The room was a standard hotel room with two beds, a TV, drawers, a small refrigerator, a desk, and a closet. There were plenty of places to charge electronics. The windows had regular and black-out blinds. I had a problem with my TV when I checked in. Calling the front desk yielded no success except a suggestion to fix it myself as they could not send someone and they could not change rooms. I fixed it myself. The card for the TV receiver was backward. I was disappointed that I did not get more support for the identified problem. The hotel seems a little dated from the condition of the TV, wallpaper, and condition of the building. Overall, it is a nice hotel and convenient for the area.

Clean Facility, Thin Walls The young lady that checked us in was very pleasant. The Hotel and Room were clean. The room light switches were in weird locations. The biggest issue was the room noise. The AC unit was very loud when it would turn on. We could hear conversations in adjacent rooms. The young lady in the adjoining room seemed to really enjoy herself twice during the night.

Pleasant surprise We were wowed by the standard of the facility! The room was very nice with high quality with Dove products. Great variety of foods for breakfast. Be sure to have a warm cinnamon roll! The bed and pillows were very comfortable and it was easy to get in and out of.