Even you like poor customer service, this is your spot! READ REVIEWS BEFORE STAYING!!! We booked three rooms with three different cards on Expedia. FIFTEEN minutes later we cancelled due to weather forecast bc we were to arrive on bikes. I also called and their response was “no refund because of 48 hour rule” booked on 6/05 at 8pm to arrive on 6/07 at 8 pm. Sounds like 48 hr window right? Nope, totally rude manager, Saede, refused to refund all three cards!!! Poor customer service is the worst thing a business owner can ever do!

Nice place, would recommend it. The resort is very nice, rooms were clean and staff was excellent. The Restaurants were expensive but that was expected. The casino was ok but don’t go there if you want to play roulette. At times it was 10 minutes between spins. I have never experienced that anywhere.

this place is a joke! stopped in to see how much a room would be for myself and wife for one nite and the place looked deserted including the lobby area except for one disinterested person at the check in who compltely ignored us til i looked to speak to her. she told us "no rooms are availabe" with some sort of excuse i had no idea what she meant about. don't get it- didn't see hardly any cars parked around, who knows? i won't be back.

This is the worse place I ever stayed. It’s a sham I wrote this letter to the owner Good day I checked in yesterday around 630 pm. The hotel is undergoing renovations and I can appreciate that but not at the expense of customer service. There is no operable elevator I actually called the hotel to make my reservations and no one said the hotel was undergoing renovation or that there was no elevator. Also no one said there was no longer breakfast because of COVID that was told to me after I got here and checked in. Then I got to the room. To say the least I was disheartened at the condition of the room . The curtain is broken and dirty (stained). The linen on the bed is stained. When I say linen on one bed it was dirty the second level had hair on it the third level was ripped the fourth level had yellow stains. The other comforter (on the other bed) was dirty and the replacement comforter that was given was stained. I had to make the bed because housekeeping had already left for the day. The bathroom was dirty the toilet seat was cracked and dirty, the tub was dirty with black stuff in the bottom there was hair on the counter by the sink and the counter was dusty and dirty I cleaned the bathroom and if someone would have cleaned it they would not have seen it took one wipe to clean the mess. There is no ice machine as I had to go to the check in personnel and they gave me ice in a plastic bag. I also had no iron in the room the front desk again gave me an iron in a plastic bag. The radiator or whatever you call it was dirty. The tv was stained the mirrors were stained yet my friend ordered a room same price that’s twice the size and she did not have the same issues. This room seemed like a last resort room because there is no way you rent this room to people in this condition. The toilet overflowed after I urinated and wiped with tissue. Your website and hotel description is misleading. There is no staff at the front desk 12am-8am which means there is no ice. When I checked in I was given 5 room keys(cards) and told to put some in my car because if you put the key near any electronics it will de magnify and you will no longer be able to use the card to get into your room but that is where my car keys will be if I need to get the card from the car. I’m just saying. This hotel is a sham and takes peoples money. Attached are images of the room and a video of the overflowing toilet. I would like a refund. I came from New York to enjoy my Valentine’s Day and I got this....

Last Minute Cancelled The hotel called me a day before my stay to inform me the hotel was closing down due to covid restrictions and has to cancel my stay. Fine. However, they didn't refund me and now my bank and I can't get a hold of them to confirm that they cancelled.