SureStay Plus Hotel by Best Western Mountain View

Filthy bathtub All I can say positive about the hotel is that the bed was comfortable and the sheets were clean. The hotel was filthy. The bathroom had black mold and cracking tiles, and the bathtub was absolutely filthy when I brought it to the managers attention the general manager who gave me 50% off after I spent an hour cleaning their tub so I could at least shower in it wouldn’t give me another refund and told me to go elsewhere.

Great place to stay - easliy accessible to everything Los Altos! Very comfortable and clean! Super friendly and professional staff. The rooms were really nice and it was an excellent value! It was so reasonably priced compared to everything nearby that I was pleasantly surprised by how nice it was... but that has been my experience with Best Western. Good quality for the money.

Better than anticipated but still lacking This hotel is less expensive than most in the area, so my expectations were quite low prior to arriving. I was therefore surprised when the room was better than I anticipated. The room was clean, the bed was comfortable, and the pillows were fine. On the negative side, the towels were disappointing because they tend to repel rather than absorb water. The shower head was strong, but the bathtub floor was quite slippery. The shampoo dispenser in the shower was empty, requiring me to go to the front desk for shampoo. The room had an “old” smell when entering at first, but that dissipated after being in the room for a bit. Breakfast was adequate, but lacking better fresh fruit selections and sugar free yogurt and cereals. Overall, the hotel provided what we needed which was a comfortable place to sleep in a convenient location, at a better price than most hotels in the area. The staff were all pleasant and accommodating. In summation, the hotel was better than expected, but not quite up to snuff. I don’t know if I would stay there again, and would rather pay more at another location for better accommodations.

Great place great time for 10 families The price was right we were able to rent 10 rooms and use the breakfast area for a pizza party for our boys who played soccer it was probably one of the b Best beds that I slept on at a motel. Also, the gentleman in the front counter was willing to do anything to make our stay bettet

Easy, Clean, Comfortable, Friendly Alway really enjoy how kind and attentive the staff are. Rooms are simple but clean and quiet. I’ve chosen this hotel for quick stays and longer stays when I bring my dad down for medical reasons. Each time I can count on staff to be friendly and supportive.