Comfort Inn & Suites Muncie

STAYER BEWARE This was the absolute worse experience we have ever encountered in a hotel. We checked in on Dec. 28th, had a non-refundable reservation until Jan. 2nd. After 3 days of no housekeeping service I asked the front desk if they could assure us our room would be cleaned and linen changed on Dec. 31st. Upon our return our beds were unmade, carpet had not been sweep, and bathroom was a mess. Complained to front desk and was assured issue would be addressed with housekeeping in the AM. Received a call from front desk the next morning informing us that housekeeper said she had found a positive covid te st in the trash, so didn't clean the room. A straight out lie, that was easy to proof as my husband had been in ER on the morning of the 29th and was tested for covid and flu prior to being DX with food poisoning. Both covid and flu test neg. When housekeeper came to our door my husband confronted her and asked her why she hadn't cleaned room and why she had lied about covid test. She said " I was taking all precautions, and furthermore yesterday was a light day and we don't clean rooms on light days". She was yelling at my 78 year old husband, I proceed to tell him to close the door, called the front desk and told them we wanted a refund we were checking out. Needless to say there was no manager to be found, no refund issued. Called again this morning, still no manager to be found, and told by desk clerk, no idea when there would be a manager available. I would advise anyone considering staying here DON'T. Rooms are unkept, cracked mirror in bathroom, holes in lamp shade, dirty carpet, and probably dirty linen on bed as linen is not changed, and rooms not cleaned. We will be contacting our credit card company to dispute charges, and also our attorney to file suite as our name was slander by housekeeper, and we incurred addition charges by having to find another room.

Always a good overnight stay. We like to stay here for DCI or while visiting daughter st Ball State. Friendly staff and clean s Have stayed about all the hotels in Muncie but this is still the best. Clean rooms always a comfortable stay. Seems to get lots of use but they do the better job of staying up with the place unlike others in area. Pillows were small and so were the beds but rooms seem more quiet and definitely more maintained than the others.

Not clean We moved our son into Ball State on Wednesday. After a long day of moving him in and getting him settled I really just wanted to go to my room shower and crawl into bed. Check in wasn’t a problem at all. I get to my room and look in one bed and there are hairs on the sheets. I go to the other bed and the same thing. I went down to the front desk and let the clerk know that my bedding obviously hadn’t been changed. She looked for awhile and said she didn’t have any other rooms so she would just come up and change my sheets. I told her that was fine. She came up about 15 min later and changed the sheets on one bed. I told her I appreciated it. The next morning I am in the shower washing my hair and I see something on the edge of the tub in the back of the shower. It’s a bar of soap with you guessed it….hair on it. _ My room was obviously not cleaned. I made them aware at the front desk and I also let the housekeeper know. When I got back that evening thankfully it was gone. smell. like the hotel isn’t that old but, it is generally a dirty hotel. My room had a wet smell. Even the stairwell was dirty and smelly. Breakfast was subpar. Coffee was cold and I ate half a yogurt. I didn’t even get coffee or breakfast the next morning. I felt like from the reviews of this place and the other hotels they seemed pretty comparable. I guess I made the wrong choice. I won’t be staying here again.

Weekend Visit Visiting from Alabama for a short weekend trip to see friends. Booked online and check in was a breeze. Front desk clerk was great. Room was modern and very clean. It was a good size so we didn’t feel cramped at all. Right after we got to the room there was a courtesy call from the front desk to make sure the room was ok. That was very appreciated. The bed was a little firm for me so a quick trip to a WalMart for a mattress topper solved that problem. But that’s just my personal preference ..not a complaint :) Breakfast was provided from 6:30-9:30. Good variety to choose from. Coffee was very good! Check out was also easy as they left a printout under our door showing all charges and if any balance due. Would definitely stay there again!

decent room, beware of parties on weekends I was in town for volleyball with my daughter. This room had a comfy bed, a nice chair and space to move. (I have stayed at the 3 hotels located in proximity to here recently) Bathroom was a decent size and lots of water pressure. The first night there was an interesting man going in and out of his room every 5 minutes loading and unloading things from about 9:30pm to midnight. There was also a party across the hall, but they weren't too noisy. The second night we returned to our room, the whole 2nd floor was flooded with smoke. We put towels and newspaper around our gaps in the door, to try to stop the smell from coming into out room About midnight I called the front desk about the smoke smell worried that I might be charged for a cleaning fee since my room smelled. The front desk said they would check it out. I did see someone walking by my door a few minutes later. At 2:05am, I had a knock on my door. Scared me, as we were asleep. The hooded male at my door said sorry wrong room and proceeded to knock on a few more until he found the party across the hall. I feel bad writing this as the room was nice, the breakfast was decent (for Covid) and the location and rate were perfect. Just be aware that this property has a lot of commotion. Maybe ask for a quiet floor.