Myrtlewood Villas

Great experience! The beds are very comfortable. Very nice Villa, clean and very spacy. Close to all the activities around Myrtle Beach. We played amazing golf and everythig was well organized with breakfast, lunch and two draft beers at almost every golf..

Worse place ever ! First off I checked in 8/31 at 4pm to a dirty unit. Towels in the bathtub, beds not made, ants on the countertop, trash in garbage. Overly frustrating when you have been driving over 4hrs and guest reservation specialist call you at 12pm to get a card on file and Lie telling you that your unit is clean and ready for you. Then the second night after being out all day return to maintenance patrol and the owner of the unit below stating that his apartment is leaking from the ceiling. Once you open the door your unit is flooded because the washer doesn't work and is told not to shower because of damage. Poor tenant looked so disturbed and wanted to cry, I felt so bad for him because the service at the place was TRASH!! All this happened at unit 4687 #302. When I reached out to the RUDE front desk people the day of check out couple hours after the event also which was a holiday Labor Day they said that I waited to late to say something and didn't have anything on file of the mishap, even though you can see in my video the patrol guy and him taking pictures. The place was horrific from beginning to end I'm so glad we was only there for 2 days and checked into our other hotel. I wouldn't recommend this place to ANYONE! Nothing good came from this and I really hope they replace Tory & Mathew at the front office! I wish I could give a negative review because I would!

Don’t stay here. If I could give a zero I would. TV and several other things were broken on arrival, tried to get staff attention but repeatedly ignored or told they were too busy. Nothing resolved the entire stay and when I called to get some refund since no one will pick up the phone. I sent emails, I called administration, everyday they say they will call me back and no response. Don’t stay here, it’s a waste of of a lot of money.

Never even made it through check-in! Do not stay! The original email for Myrtlewood Villas was your family will be talking about this trip for years to come, well, they were right. Probably not in the way they thought though. We arrived on June 24th to check in at Myrtlewood Villas. Check in was scheduled for 4 PM. We WERE early as it was 2 PM. I went in to check to see if our unit was ready, or if we could be notified as soon as it was. Imagine my shock, when the ladies at the front desk, stated they could not check me in because I used hotels.com and didn’t book directly with them. Now, I would completely understand if had a question about my booking, they couldn’t answer and I would have to contact hotels.com for the answer. This entire interaction was so unhelpful. I asked how do I check in then? Answer, we don’t know you didn’t book with us. How do I get keys to the room then? Answer: we don’t know you didn’t book with us. So you can’t check me in, answer: you didn’t book with us call hotels.com and see if they can get you a room key. EVERY communication I had up until that point had been to contact Myrtlewood, with their phone number etc. Myrtlewood themselves emailed me TWO days before check in, looking forward to your stay…this hasn’t been the first, and I’m sure won’t be the last that I use another booking site to book a vacation. Every time before this for years, we have NEVER had an issue. My flabbers were ghasted. I walked out to the car. In 100+ temps where everyone was waiting for me and said I don’t know what to do, they won’t check me in. We sat in the car for a few minutes and then I sent a chat message to hotels.com virtual help desk. I was immediately sent to an agent who then escalated the case within 5 minutes and had an agent call me. The agent tried several times to call hotels.com but they refused to answer their call. After being on hold for 20 minutes, the agent said at this point he was no longer going to try with Myrtlewood Villas and would instead try and find us a replacement stay. He was so apologetic, he didn’t understand either why they wouldn’t check us in, and stated that this directly effected their contract with the company. This entire nightmare ended up being a blessing in disguise. Hotels.com found us a new unit at Beach Colony Resort, which is oceanfront. MWV was several streets away from the ocean. I still, days later, am so blown away by the service at Myrtlewood. If they don’t want to offer outside booking sites, then why use them? I am so thankful for hotels.com. The agent we had to fix things for us made sure to find us an equal place as far as kitchen, bedrooms, bathroom. Were there some issues with the new place, sure. They lacked in supplies for the unit BUT the location alone was a huge upgrade. We made due with less kitchen supplies than we were expecting. We had plenty of room in the unit for 3 adults and 3 kids. The hotel was steps from the beach. The pools were nice, the poolside bar was affordable and the drinks were good! Everyone at the front desk was helpful. So yes, this will be a vacation we talk about for years to come but not for the reason they originally thought. Anytime anything noteworthy happened on this trip, it was an immediate, thank you hotels.com. Long story short, if booking through a third party site, do NOT choose Myrtlewood Villas as your destination.

Doubt I’ll be Returning Here Doubt I’ll return to this place. I’m guessing from the reviews there may be some gems in the complex, but the unit we were in was sub-par. Kitchen was VERY sparsely stocked with cabinet supplies (dishes, glasses, silverware, etc.), furniture & rugs were well worn and didn’t give you a feeling of cleanliness, ceiling fan squeaked and wobbled making it useless, shower drain left you standing in 2” of water after a 5 minute shower, and it was a feat of strength to open the sliding door to the patio. I’m pretty sure there are options better in that area of Myrtle Beach for the price.