Hotel St. Helene

Horrible Accommodation, outrageous price, great location. My experience here was not good. The place looks no where near as nice as the photos. They don’t have anyone on site to assist with anything. Wait , they had a woman who couldn’t speak any English on site cleaning rooms who couldn’t answer a simple question. Coffee supplies in room, no coffee maker. Sent management multiple messages to while getting severely delayed responses. They responded to my first message, then ignored the rest of my messages until my final day saying they’d have my coffee maker within 24 hours after I’m set to be home from my 4 day trip there. 400 a night for a _ box. Then , once I’m set to leave they respond again saying the method I’ve been messaging them on isn’t monitored often and that I should contact them another route for faster response time. Thanks for telling me that on my last day after responding to me two separate days in the first place without nothing that. They don’t give a _ as this place is simply a cash cow. Great location. If you’re an illegal alien, they’ll hire ya. After me leaving them a bad review for their negligence they return the favor to me by rating my guest stay on VRBO as non favorable. So I’ll leave a bad review on every site I get a chance too. Don’t stay here if you want any type of accommodation as they don’t offer it.

no way to get reservations confirmed online Cannot get their computer reservation system to work, what a joke like supermarkets with no cashiers, terrible customer service, don't waste your time with the process. No help from online person or from some phone rep that could barely speak english. Run from Sonder hotels.

Good location for the price Booked on Airbnb. Very good for the price. Two blocks off Bourbon. Not luxury but clean. Historic building but small with thin walls for light sleepers. Our room was spotlessly clean. Great wifi and mobile check-in/out.

Better choices nearby - will not stay here again! This is just an AirBnb without the personal touches of local owners. It was beat up and the room I rented was supposed to have a window, which it didn't. The light fixtures were falling off the wall as was the tv. There was no bar soap or body wash....just shampoo and conditioner. When I asked the maid for a bar or soap in broken Spanish, she said she didn't have any. On the plus side, it was very quiet and the location was really convenient. However, I could have spent slightly more to stay at nearby hotel and had daily maid service, soap, a window, and a less beat up room. Will not stay again as there are much better choices nearby. Overall, this is just a poorly and cheaply run hotel or a poorly run AirBnb - neither of which are as good as a real hotel or a locally run AirBnb.

A nice stay The room was very clean and the view was fantastic. We greatly enjoyed our stay. The street noise is mainly ambient except for a brutal high pitch and clanging around 4am-6am when the street cleaning and garbage trucks come through. For us we felt knowing what the sounds were helped us adjust pretty easily. My only wishlist for the space would be a mini-fridge. We would have spent less money on cold water if one was in the room.