InterContinental New Orleans by IHG

Check the shower The condition of the room was gross. Previous guest nail clippings on the carpet. The middle of the shower floor was missing grout and tiles, the subfloor is also damaged. The condition of this shower was not new.

Confirm availability and hotel rates before arrival and check in All staff that I encountered upon arrival were very unprofessional. Especially the check in staff. I booked on hotels.com and they refused to honor the rate quoted and on my confirmation. The manager on duty was rude. She kept smirking and laughing with other staff because of our dilemma. I asked for a senior discount and was told that they don’t offer any contrary to ING website. Overall the hotel is great. The rooms are spacious and very clean. The location is good.

Pretty Good Experience This property has some 5-star attributes, and you will no doubt be comfortable here. It's easy walking distance to the heart of the French Quarter, but just far enough away from the noise and craziness to offer you a quiet night's rest. Definitely recommended for its location. Good restaurants all around. I took one star off because it took three calls to the front desk over two days to get maintenance up to unclog the shower. When maintenance did come, we didn't see what he snaked out of the drain, but we did hear him exclaim "Oh wow!" He then immediately called housekeeping to clean up. Yuck. In any event, this is a nice hotel in a great location with a decent rooftop swimming pool and a good gym. I would generally recommend it.

Staff unwilling to deal with a problem and have a temper tantrum instead! Having been allocated a room with an inter connecting door our issue started at 01.00 in the morning when we were awoken by the sound of loud music and other ‘noises’ from the room next door. After an hour we contacted reception to ask if they could request that the guests be a little quieter by at least turning the music down. 45 minutes or so later with no change in the noise level we went to reception and asked for some assistance as by this stage we just needed to sleep. The two ladies in reception offered a different room which was acceptable. I made what I considered to be a reasonable request considering the time, the lack of response to our earlier call and the fact that nobody would be using our room till much later in the day, that we be allowed to move our belongings early (08.00 ish) that morning. The ladies simply said no as a guest couldn’t ‘have’ two rooms. I highlighted it didn’t seem fair to expect a guest, at that time of the morning to pack when all they desperately needed was sleep and no one else would be given our initial room until housekeeping had been to clean it. The response was housekeeping starts from 07.30 (it seem to be our initial room would somehow be the first to be cleaned…seriously)? A ‘speech; then followed that if our initial room on the 9th floor was robbed in the next 5 hours it wouldn’t be the hotel’s responsibility. I had taken 2 steps away from reception when one of the staff threw her pen at her computer screen in a fit of temper. At approximately 08.00 we returned to our original room, packed and returned the key to reception. The room thankfully hadn’t been robbed and housekeeping were nowhere to be seen. Later that morning I spoke to a manager from reception as I wasn’t happy with petulant and unreasonable attitude of the staff. She immediately stated she had been made aware of the issue and the staff had been correct, a guest COULD NOT have two rooms to which I simply pointed out that between 03.00 and 08.30 we had in fact had two rooms so she was arguing a point which was clearly untrue. Sadly it appeared she was incapable of understanding she was taking a stand point of arguing against something which had actually already happened. We experienced several other issues such as a number of inaccuracies on our bill adding to an overcharge close to $100. Our key stopped working at noon when we were promised it wouldn’t as we had a 4pm checkout time, with a member of staff knocking on the door only a couple of minutes after 12noon and a second member of staff entering the room. The plumbing in the bathroom made a loud banging noise. On checking out a gentleman called Mark finally showed some empathy with regards our experience which was appreciated. We have stayed in Intercontinental Hotels across 4 continents and have never experienced staff who are not prepared to try and understand the specifics of a guest’s issues. Had the noise issue been at 10 am, 3 pm or even 11 pm then I would have understood and accepted the request to pack and move but at 3 am I would have hoped and expect any staff to be more understanding of the situation and more flexible in trying to resolve it rather than having a hissy fit.

Thanks to the front desk team While the Intercontinental is looking a little tired, the front desk staff, and especially Audra, Mersedeh, and Mark, could not have been more helpful.