InterContinental New Orleans by IHG

Always Wonderful, Never Disappoints This is my go to place to stay in New Orleans for so many reasons. The staff - from the front desk to the bellman & everyone in between - is first class. I love that the InterCon is in the middle of everything, but without the crowds, noise, congestion or traffic at other hotels' locations. I appreciate the easy access to all the sights, the French Quarter, the famous streetcars. The lobby is gorgeous, and the rooms are lovely, homey and very comfortable. I traveled solo, and I never felt unsafe; the staff, especially Oswald, made sure I was well taken care of. I've noticed there are often events going on at the hotel and mentioned it to a staff member in an offhand way. The next thing I knew, one of the sales staff, who happened to be nearby, said he had a few minutes and asked if I'd like an impromptu tour. Wow, that ballroom is fabulous! Actually, all of the event & meeting space is impressive. It's that kind of treatment, almost like I'm family, that makes me return here again and again. Thank you to everyone for making my latest stay so memorable and wonderful. I hope to see you all again soon!

Worst hotel we've ever stayed in. They (check in counter) lied to us right of the bat. Out room wasn't ready at check in time so we went to the bar literally 30 feet away and sat where we could see the check in desk which means we were practically in the lobby. This was at 3pm. At 5pm my wife went to the check in desk and said "Look, my husband can be kind of a dick if you mess up, but now you've got me pissed and that's almost impossible. Why do we not have our room?" They lied and said that they texted me and I immediately showed them my texts and asked where do they see it, you're lying. Then, at 11:30 pm, we were awakened by the sound of a plumber's drain snake ripping back and forth through the pipes in the wall. Thean at midnight, very loud pounding on the door, like the cops or the fire department. It was two maintenance men that informed us that there was a problem in another unit with the plumbing and they would be back to run a snake through our toilet. I immediately called the front desk and demanded another room so we could sleep before our cruise the next morning. The initial response was that they were sold out and there were no other rooms available. After my next comment they said they would see what they could do. A short while later there was a knock at the door, it was a lady telling me that she was on her way down to get the keys to a suite. Okay, not sure why you stopped here to tell me that, just get the damn key. When she returned to take us to our replacement room and she made a big deal out how they were giving us a suite to which we replied that we were getting a suite. To which I replied that they started with another lie, they did actually have another room available but didn't want to give it up and that all we were going to use is the bed, sleep, get up, and leave. But wait, there's more. As we were packing and getting ready to depart, a Star Trek like re alert klaxon started whooping and then an announcement to evacuate the building. I told my wife that we were not leaving without our belongings as we wouldn't be able to retrieve out belongings until long after our ship departed. It turned out to be a false alarm, overlapping announcements were forthcoming. Evacuate, never mind, evacuate, etc.. And after all of that, I had to argue hard to get only half of our one-night-stay money back. Customer service sucks at this hotel. I have the videos.

Pamper yourself at this quiet property I felt so pampered staying here in New Oleans. Located in the CBD (Central Business District), we were able to walk to many points of interest to us. The breakfast buffet is amazing but pricy if not included with your room rate. The staff was very efficient, friendly and helpful when it comes to finding things to see.

Good hotel I really liked the place. It’s nice and walking distance from a lot of restaurants and Bourbon street. The staff are pretty responsive. I think the price is reasonable for the place. The only negative comment I have is that the coffee maker in my room wasn’t working.

Hotel NOT to Intercontinental Hotels Standards My stay at the Intercontinental New Orleans was not up to the typical standard of this 'usually excellent' brand. To be completely transparent, this hotel was not my choice as I was staying there as part of an American Cruise Lines group on the night prior to our cruise departure. First, we waited for more than 20 minutes at check in, due to a front desk that was severely understaffed. We were given a room on the 5th floor, which is what I would call the darkest hotel room I have ever stayed in. Our view was out a window where just a few feet across was another building, leaving the room feeling like you were living in a basement. It was dark even when all of the interior lighting had been turned on. Even worse, we arrived to find that our room had not been completely cleaned, as we found six pillows without any covers all piled on the bedside table, (see attached photo). We called down to tell the management about the situation. They asked several times, are you SURE your beds are not completely made?" as if they did not believe the situation. Finally, after convincing them that we had no pillowcases, they said they would "immediately take care of it." An hour later, (yes, it took them an hour to come by even AFTER confirming that there was a guest concern!) someone came by and suggested we move to another room, but having unpacked we simply asked for the six pillowcases so we didn't have to pack up and move. The beds were comfortable, but the showers were difficult to use and several of the members of our group complained of water that was too hot, and they were not able to adjust it any cooler when they showered. The rest of our stay was average, including dinner at the hotel restaurant, and our catered breakfast. New Orleans has lots of other wonderful hotels in the central business district, any of which provides better service and more comfortable accomodations than this one. Just book one of those if you have the option to do so! My recommendation to American Cruise Lines? They need to select another hotel for passengers departing on their cruises, as this Intercontinental did not meet the standards of their brand.