The Westin New Orleans

Very nice hotel The hotel is nice and people are nice, especially Daisy has helped me with all information that I need to cruise around New Orleans. Good job to all staffs at hotel.

Dysfunctional plumbing and terrible service I checked into Room 2117 on Monday. It was very odd: when I walked into the room, the sink faucet was running, so I turned it off. The plumbing in the room was messed up, in that turning either the hot or the cold handle dispensed very hot water. Likewise, the faucet in the bathtub only dispensed hot water. I've stayed in a number of hotels in my life where there was no hot water, but I've never before stayed in one where there was only hot water. Particularly in the morning, there was a nasty whining noise coming from the pipes in the bathtub. So, yesterday morning, I reported these issues to the young man at the front desk, who said that he would have them looked at. When I got back to the room in the evening, I noticed that the whine was gone, but there was still only hot water. Oh well. But when I went to take a shower this morning, I realized that hotel maintenance had "fixed" my whining pipe in the bathtub by disabling the shower valve. I had to take a bath instead of a shower this morning, because maintenance had decided to "fix" the problem with the room by removing my ability to take a shower. Actually, I should say that I had to fill the tub and then wait 10 minutes for the super-hot water to cool down enough to take a bath. Was anything about my complaint communicated to me in any way? No. They didn't text me, or leave a note, or anything. I didn't get an apology, or even an offer to switch rooms. I'd advise people not to stay at this hotel -- you'll get better service at a Motel 6 or Red Roof Inn.

Exceptional hotel. This hotel gave me the impression I was important for their business from booking to check out. It is perfect for shopping in the basement, and for food and perfectly positioned on the banks of the Mississippi for the French Quarter. The room was spacious and very clean and staff about as helpful as it gets. The view from the 24th floor was the best I have ever had. The only drawback is no pool, sometimes with the weather an outside pool is a plus. This was a very good experience and I would recommend the hotel and will stay there longer on my next visit to NOLA.

Valet 1 Star Premium Parking!!! The stay was nice but Valet 1 star When we pulled up it was no one on site the first day , The 2nd day we came down for our car it looked like someone went through our stuff My husband camera was missing we spent $1,000 on that camera I was so mad I heard premium parking company is at The Westin now I asked 1 of the valet for a manger on duty he said they didn’t have one which made me more mad I figure he was lien so I waited the next day I asked a different valet he gave me the manger number which is Joseph Houston he said I called the manger no call back NOTHING I will not be back at The Westin because of this.. The Westin needs to get rid of premium parking they are making The Westin look very bad

The funky 11th floor lobby is just the beginning Some reviewers have criticized the 111th floor lobby but that is only part of the story. Arriving in the rain, cars were stacked down the block so valet much less curbside check-in was out of the question. Another trip around the block and we see a sign ‘Hotel check-in.’ Across the street in the rain with our luggage, up to the 11th floor and the desk lady says, “don’t park there. That’s not us. They will tow your car!” We drop everything, run for car in the rain and get there just in time. Parked, we now learn it is $40 a day to park. Then the fun starts. The elevators say 11th floor but refuse to go there. Finally we go to the first floor mall and find an elevator that works. Checking in, they screwed up our reservation but the nice lady said she fixed it. We learned later either she lied or was incompetent. Our room was very nice with a great view; bed comfy except the pillows were made from recycled telephone poles. We opted to wrap some of our clothes in towels to use as pillows. The location was great but we spent the rest of our trip playing elevator roulette; first from the lobby to 11, then a different elevator to our room. Bonus was the $30/day resort fee and the $40 breakfast buffet. We won’t be back.