Don't believe the pictures! I don’t typically post reviews, but after reading the one below, and discovering that what my family and I experienced was unfortunately experienced by another family a few weeks later, I had felt I had to. Perhaps if I had written my review earlier, that poor family would not have gone through what they did. I am truly sorry I didn’t write this sooner. I have friends who have permanent campsites at Newpoint, so I knew I was staying at the Ritz, but I certainly wasn’t expecting what we rented.
Just like the review below, my family and I booked a premium cottage with 2 bedrooms (BR12) and ended up with the same old RV with the semi-attached lean-to. Our trip was from July 11 – July 20th. There are no photos of this cottage so you assume you are getting one that looks like the pictures on the New Point’s site. WRONG! The RV was hot (it had 2 small window a/c units)! The attached lean to was hot (even with the two portable A/C units and fans -- I’m actually the person who purchased one the of the 2 oscillating fans mentioned in the review below). Not only was the lean-to hot, it smelled strongly of camp fire smoke and is considered a “bedroom”. Note: If someone has young children and expects this to be a bedroom for their kids to sleep, they’re in for a RUDE awakening! There is NO way any parent would want to put their young child to bed in a smoke-filled, semi-enclosed lean-to with a door to the outside that doesn’t lock and is separated from the RV by a glass sliding door. To make matters worse, the sliding glass door even has a note posted on it telling guests to KEEP DOOR CLOSED due to possible overload of portable A/C. So forget leaving the door open to make you or your child feel safe.
Even though the RV was an immediate BIG disappointment, because of COVID, my family and I were ready to rough it just to get away. So, I drove into town to get groceries. After returning from the grocery store with a weeks-worth of groceries and a fan in hand, I shortly discovered that the refrigerator wasn’t working. Because it was after hours, I called the number on the “resort” map 3 times and left 3 messages on the “emergency” voicemail that you are directed to. I also called the corporate number and NOTHING! NO CALL BACK, nothing!
To make a long story short, we were done and I was ready to move, or leave! The next morning, I went to the office and expressed my concerns. I was told by the front desk worker that they did not receive any of my messages. I showed them my phone and the times I called and was again told they didn’t get the message. I was then shown the notice that was tapped to the front of the office telling you where to call in case of an emergency. Boy, it sure would have been nice to have that written down on the outdated materials we were given at check in – just sayin’! Anyway, fortunately for us when we asked to move or be refunded, we were told that we could move to a different site and for all of our trouble I’d be refunded for our first night (that’s another long story). Before agreeing to move, I asked the Manager Michelle if the new cottage had a stove because I knew that some of the cottages only had cook-tops. Michelle she said she didn’t think that any of the cottages had stoves and had to call someone to find out. REALLY? The cottage we were given (BR24) was a 1 bedroom with a loft (not a 2 bedroom I was hoping for). The cottage was in a really nice spot between the marsh and the beach, was very clean, but the old green couch had 3 rips in the cushion and I think there were fleas. However, we couldn’t tell if we were getting bit by fleas, or mosquitos because the mosquitos were so bad.
If you go with children and are given the “resort” map, there is no laser tag, no archery and nothing for the kids to do but swim in the pool, play at the playground, rent a kayak or go to the beach. I’m not sure why they give out the outdated map when it only amplifies how much this “resort” does not offer. As for food on the premises, yes, there is a pretty good food truck, but you never know when it is going to be open to serve food. The hours are not posted anywhere, and unless you know Michael (the Manager’s husband who runs the truck) and can ask him, you won’t know unless you go to the food truck to see.
If it wasn’t for my friends who have permanent spots at the campground and the great beach, there is NO WAY I would ever stay at Newpoint again. I’ve stayed at many campgrounds (Yogi to KOAs) and rented cabins, and the accommodations at Newpoint are the worst I’ve ever rented.