Travel
United States
New York
Manhattan
Garment District

Element New York Times Square West

New York, New York United States of America

Element New York Times Square West
3.9
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Property Location
A stay at Element New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. This hotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.5 mi (0.8 km) from Jacob K. Javits Convention Center.

Rooms
Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.

Amenities
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access and a television in a common area.

Dining
Grab a bite from the grocery/convenience store serving guests of Element New York Times Square West. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
spaghetti86
|1 review
Nothing has changed in 12 years... __‍♀️ Stayed here in 2013 and nothing, especially with the lifts, seems to have changed. In fact it seems to have gotten worse. 2/3 lifts working but often both IS ( in service) by staff at the same time, so would struggle to get up or down to our 39th floor room. Didn't bother with breakfast because of the hassle with the lifts. A lot of reception staff not overly friendly and mumbled when they did speak. Didn't feel like there was much security and anyone could just walk into the hotel. Bed was only made once in the 8 days we were there. Cleaner came at 630pm one evening when we were there having our dinner. Way too late to be cleaning. Basics in the room weren't there - kettle, dinner plates. Reception didn't even know if we should have dinner plates or how many we should have!? TV had other peoples name on it welcoming them all week. Good side - shower was decent, big fridge, air con was great and a god send. Good location and close to subway, local shops, theatres etc.
OdinCalifornia
|1 review
Unacceptable elevator situation There is a type of New York hotel I try to avoid, which is the long skinny tower. The elevator situation in these hotels is always bad in the morning, with long waits. This Element is one of these types of hotels. What made my stay a one-star is one of the elevators was out of service for modernization, which took the elevator situation from bad to awful. The rest of my stay of fine. My room was a decent size for Manhattan. The bed was fine too. The bathroom was of a good size too. Wifi worked well. My view is that if a 1/3rd of the elevator capacity is out, then the hotel should leave 1/3rd of the rooms empty. That would certainly motivate management to get the elevator work done quickly
stevelF2921GU
|1 review
Wait 'til the lifts are all working! Pluses Staff are friendly. Rooms, for New York, are a decent size. Comfy beds. 'Free' breakfast is ok. Minuses One of the (3) lifts is currently out of operation. As a result, waits for the remaining lifts can be long, according to the time of day. We waited nearly half an hour for a lift today - staff were being used to override the guests' button pushes to try to make the process more efficient. It wasn't. We had no option but to wait as we were leaving and I didn't fancy carrying our cases down 27 flights of stairs! The breakfast 'dishes' are all disposable which is hugely wasteful and far from environmentally friendly.
eamonnm954
|1 review
Lift havoc in the mornings and broken mattresses not sorted The hotel is well located with a good buffet breakfast and happy hour. But the hotel was hugely let down by two things which spoiled our stay and made my back worse than it has been for years. Firstly one of the three small lifts was out of order. On none of the three mornings that we were there could we get the lift down from the 10th floor for breakfast. We had to walk down the stairs each morning and on the morning that we checked out I had to Cary 2 bags down the stairs. The hotel has 40 floors and the lifts would show up as full every time when it was in the 20’s on the way down. The second problem was the mattress which was so old that the springs were completely gone where your hips were when you were trying to sleep. Even when you tried to get out of the hole at night you would end up rolling back into the hole so that your hips were lying on the base. You can only imagine what it did to my bad back. Nothing was done about the mattress when I complained. The mattress should have been dumped months ago.

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