Courtyard by Marriott New York Manhattan/Upper East Side

New York, New York United States of America

Courtyard by Marriott New York Manhattan/Upper East Side
3.9
Select room:
Availability
684danted
89 days ago
Exceptional service I have been in the hospitality business for 20 years, own several establishments and know talent when I see it. Willie who runs the front desk at this Courtyard Marriott is a one in a million employee and if I owned something in nyc, I would do whatever it took to steal him away. Friendly, polite, prompt, and treated me like I was staying at the Ritz and he was the owner. I was blown away. Huge fan of Willie and this location. Room was large for a New York hotel, clean, and quiet. Great value

Amenities

Internet - Wi-Fi - Free

Property Location
Located in New York (Manhattan), Courtyard by Marriott New York Manhattan/Upper East Side is within a 10-minute walk of Carl Schurz Park and NYC Health + Hospitals/Metropolitan. This eco-certified hotel is 0.7 mi (1.2 km) from 92nd Street Y and 1.1 mi (1.7 km) from Central Park.

Rooms
Make yourself at home in one of the 226 guestrooms featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a banquet hall.

Dining
Grab a bite from the snack bar/deli serving guests of Courtyard by Marriott New York Manhattan/Upper East Side.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in New York? This hotel has 1367 square feet (127 square meters) of space consisting of conference space and meeting rooms.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
E149IAnancyl
|1 review
Great stay on upper East side Most of the floors (we were on 10th) are newly renovated and our room was very comfortable and quiet. New carpet, bathroom fixtures, etc. Loved the Bevi water dispenser in the lobby and the coffee/tea/hot cocoa station next to it. Staff were very friendly and helpful. When our air conditioning did not seem to be cooling on Sunday night of a holiday weekend, a repair person came quite promptly and changed our room air filter. This did cause us a bit of a delay in getting settled, but was impressed the problem was solved at that time. I wouldn't hesitate to stay again.
pegtobin1
|1 review
$224 and Our Trust - Both Gone I don't usually post reviews like this, but I feel compelled to share our recent experience with the Marriott Courtyard on 92nd Street in Manhattan. My husband was scheduled for open heart surgery at Mount Sinai Hospital on March 30. We had booked a 4-night stay at this Marriott to be nearby, since they are listed as a hotel with ties to the hospital for patient families. Very late on the Friday night before, Mount Sinai canceled the surgery unexpectedly. We notified the hotel the next morning - just a few hours past their 48-hour cancellation window - but they still charged us a one-night penalty of $224. Despite explaining the medical emergency and reaching out through every available channel, Marriott stood by their policy. It didn't feel like anyone truly considered the situation, and no compassion was shown, even given the health circumstances and hospital affiliation. This has been a frustrating and disappointing experience during an already stressful time. I expected better from Marriott, especially under these circumstances.
684danted
|1 review
Exceptional service I have been in the hospitality business for 20 years, own several establishments and know talent when I see it. Willie who runs the front desk at this Courtyard Marriott is a one in a million employee and if I owned something in nyc, I would do whatever it took to steal him away. Friendly, polite, prompt, and treated me like I was staying at the Ritz and he was the owner. I was blown away. Huge fan of Willie and this location. Room was large for a New York hotel, clean, and quiet. Great value
Fearless54733303328
|1 review
Best service that we ever had! הגענו כמשפחה למלון, כבר בקבלת הפנים קיבל אותנו בצורה יוצאת מגדר הרגיל וויליאם האוורד שעזר לנו בכל דבר קטן כגדול עם כל הלב. ממש נתן לנו הרגשה של בית מחוץ לבית, תמיד קיבל אותנו בסבר פנים יפות ובחיוך, עם ידע ומקצועיות שעזרו לנו המון בנוגע לשהות שלנו בניו יורק. נחזור ללא ספק בעיקר בזכותו! המלון ממוקם במיקום אידאלי במנהטן ומספק שירותים מעולים! ממליצים בחום לכולם להגיע למלון ולהנות מכל רגע! We arrived as a family at the hotel, already at the reception we were received in an extraordinary way by William Howard who helped us in every little and big thing with all his heart. He really gave us the feeling of a home away from home, he always welcomed us with a warm welcome and a smile, with knowledge and professionalism that helped us a lot regarding our stay in New York. We will definitely come back mainly thanks to him! The hotel is ideally located in Manhattan and provides excellent services! We strongly recommend everyone to come to the hotel and enjoy every moment!
m_nicamO9908BD
|1 review
Amazon customer service Amazing Staff . Willie Howard was beyond of customer service. I got there almost at midnight after a long 6 hours flying and he was so kind and helpful with all my questions I had . He was checking places for me on internet and gave me tips to be around the area . His personality is just incredible . My surprise was that he was also on the morning of my checking out and he immediately asked about how was everything on my stay in the area . I shared pictures with him . Willie is that kind of person that cares indeed for you . He is awesome. I definitely recommend this hotel because people like Willie makes the difference. Monica

Explore more