Courtyard by Marriott New York Manhattan/Upper East Side

New York, New York United States of America

Courtyard by Marriott New York Manhattan/Upper East Side
3.9
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adamlV3176TW
5 days ago
A stay made Great thanks to Willie Howard Imagine this, it's 1AM, you just got off a flight that was delayed 3 hours for takeoff and 2 to land. You're greeted by a gentleman who handled your reservation, found you places to eat, told you all the great spots for your stay, and provided you with all that the Marriott can offer you. Your mind, which was previously full of anxiety and confusion is suddenly clear and calm, like a lake on a nice day. Willie is very professional, quick and thorough in offering solutions, is very methodical in his processes, and was overall very pleasurable to connect with as the first face that greets you representing The Marriott. When I come back to New York to stay again, I'll be staying here at the Marriott because I know I'll receive the best information and service from Willie Howard.

Amenities

Internet - Wi-Fi - Free

Property Location
Located in New York (Manhattan), Courtyard by Marriott New York Manhattan/Upper East Side is within a 10-minute walk of Carl Schurz Park and NYC Health + Hospitals/Metropolitan. This eco-certified hotel is 0.7 mi (1.2 km) from 92nd Street Y and 1.1 mi (1.7 km) from Central Park.

Rooms
Make yourself at home in one of the 226 guestrooms featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a banquet hall.

Dining
Grab a bite from the snack bar/deli serving guests of Courtyard by Marriott New York Manhattan/Upper East Side.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a business center, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
adamlV3176TW
|1 review
A stay made Great thanks to Willie Howard Imagine this, it's 1AM, you just got off a flight that was delayed 3 hours for takeoff and 2 to land. You're greeted by a gentleman who handled your reservation, found you places to eat, told you all the great spots for your stay, and provided you with all that the Marriott can offer you. Your mind, which was previously full of anxiety and confusion is suddenly clear and calm, like a lake on a nice day. Willie is very professional, quick and thorough in offering solutions, is very methodical in his processes, and was overall very pleasurable to connect with as the first face that greets you representing The Marriott. When I come back to New York to stay again, I'll be staying here at the Marriott because I know I'll receive the best information and service from Willie Howard.
V9990OCrubenr
|1 review
Awesome night staff, thank you Willie! After a crazy time with delayed flights and a late night arrival, Willie Howard on the night staff was most welcoming. He was very professional and gave many recommendations for great places to eat that were nearby. He definitely made us feel welcome with his positive and helpful attitude. At the end of the day a clean hotel room and bed ain't a hard thing to provide, but great customer service such as that from Willie is what makes a great experience and stay. We really appreciate him.
951vinhn
|1 review
To Mr. Willie Howard I checked in the hotel almost after mid-night on Monday Jun 30 due to fly cancellation. Mr. Willie Howard helped me at the front desk. Willie’s warm demeanor and willingness to assist leave a lasting impression with me and very sure with many other guests along the way. Thanks Willie!
E149IAnancyl
|1 review
Great stay on upper East side Most of the floors (we were on 10th) are newly renovated and our room was very comfortable and quiet. New carpet, bathroom fixtures, etc. Loved the Bevi water dispenser in the lobby and the coffee/tea/hot cocoa station next to it. Staff were very friendly and helpful. When our air conditioning did not seem to be cooling on Sunday night of a holiday weekend, a repair person came quite promptly and changed our room air filter. This did cause us a bit of a delay in getting settled, but was impressed the problem was solved at that time. I wouldn't hesitate to stay again.
pegtobin1
|1 review
$224 and Our Trust - Both Gone I don't usually post reviews like this, but I feel compelled to share our recent experience with the Marriott Courtyard on 92nd Street in Manhattan. My husband was scheduled for open heart surgery at Mount Sinai Hospital on March 30. We had booked a 4-night stay at this Marriott to be nearby, since they are listed as a hotel with ties to the hospital for patient families. Very late on the Friday night before, Mount Sinai canceled the surgery unexpectedly. We notified the hotel the next morning - just a few hours past their 48-hour cancellation window - but they still charged us a one-night penalty of $224. Despite explaining the medical emergency and reaching out through every available channel, Marriott stood by their policy. It didn't feel like anyone truly considered the situation, and no compassion was shown, even given the health circumstances and hospital affiliation. This has been a frustrating and disappointing experience during an already stressful time. I expected better from Marriott, especially under these circumstances.

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