Arthouse Hotel New York City

Poor management This was our second attempt to give this hotel a try and unfortunately we won’t be back. Our first visit in April 2025 included a room with NO heat. After multiple visits by the maintenance head - because we “weren’t using the thermostat correctly” it was deemed in need of repair. The manager Fatima spent the entire evening interrupting our dinner and plans calling to confirm that we wanted to change rooms instead of just making that happen - why would anyone want to staying a room with no heat? The temperatures were record low that weekend, she knew we wanted to move from the initial call from us indicating the heat wasn’t working. For our inconvenience they were going to give us approximately $15 a day - for a room that was almost $500 /night. We told them that was unacceptable and eventually by the time we checked out, they comped the first night and Fatima was overly apologetic, asking us to give them another try, to call her directly next time and she would take care of us….second attempt this weekend - the hottest in record history. I called Fatima, was told she was on another call but would call back “immediately”. She never did. We made reservations - due to close proximity to our dtr. Check in and no AC. This time they immediately changed our room. The manager was too busy to speak to us. The front desk gentleman was great. Gave us a free pastry for our inconvenience - $7. We will be trying the hotel across the street next time - it’s obvious they don’t care - and our $400+/night stays are worth crumbs to them. The manager Fatima should have followed through - that lost a customer that visits NYC frequently and Hotel Belleclaire has gained one!

Upper West Side Gem Great location, renovated rooms, energetic and friendly staff. Also want to mention the breakfast/coffee bar in the lobby is outstanding..highly recommend

Great experience! This was my first experience at Arthouse, and I will definitely return! Fantastic service, clean, comfortable room, and a great atmosphere!

Weekend in NY Amazing staff! Great location away from the crowds in Times Square. Hotel was very clean and beds were extremely comfortable. Would absolutely stay here again.

Always a Great Stay in NYC! I have been staying at the Arthouse regularly for work for the past year. I always look forward to my stays here. The staff is very kind and helpful. Jannio was especially helpful at the front desk. He always greets me with a warm welcome and smile, and on this last visit he went out of his way to make my check in experience and overall stay a very pleasant one! I highly recommend this hotel for its excellent location, helpful staff, cozy lobby/ lounge and weekly entertainment, and the comfortable accommodations. Great value in NYC!