Proceed With Caution Here's your post-pandemic PSA: If you're once again feeling ready to travel, avoid booking with Marriott Bonvoy / Marriott Hotels. Unless you can confirm with an agent that the facility is *actually open*. I guess that's a question you now have to ask in the #newnormal. After researching their website, I made reservations with a Marriott customer rep two months ago, for travel to New York City this week. Just six days before our trip, I got an email saying that "It is with a very heavy heart that I regret to inform you..." the hotel we had booked had never actually reopened from its 2020 Covid closure. They had hoped it would by now, but, oops, sorry! No rooms actually available! They automatically re-booked us at another Marriott hotel...for the wrong month. When I called to have that corrected, they had no rooms left this week in NYC equal to our original reservation. So they downgraded us to a smaller room...for the same price we originally paid. The apologetic phone rep said she couldn't help but would forward my concerns to a "customer care team." I haven't heard from them. Some of us will now be sleeping on the floor. We're going to make the best of it, but sure would be nice if Marriott would respond to my emails. Customers should not have to suffer for business decisions that don't work out. Do better Marriott.

Room with a view of the Macy’s thanksgiving parade Our hotel sat on the 39th street side of the hotel and not directly on 6th. However, even from the 29th floor we had a good view of the parade on the street. Once we opened the window we could hear all the sounds from the parade. Be advised that access to the parade route is limited before and especially during the event, so make sure to get back to the hotel early.

Great Location, but not a great stay. I recently stayed for 8 days. At check in staff was extremely rude and even threatened me when I asked for their names. I was told their names are privileged information and I can not have it. The room I booked was not available, but a promise that I will be moved the next day. I stayed in the original room allocated and was never moved or offered to move. The bathroom flooded every time I had a shower. Asked for decaf coffee as my room did not have any, only receiving 1 sachet for the entire week as the hotel had run out of decaf coffee. I went to the grocer down the road to buy my own. Experienced a problem with heating on the 1st night. When reported, I had to wait until the next day. I had to report it the next day and waited 4 hours to have it rectified. The problem was not mechanical, but rather a power switch hidden in a cabinet that needed to be switched on. I asked to see the hotel manager, instead was met by somebody from Corporate as the manager could not see me. Housekeeping overall was disappointing as I found trash from previous guests next to my bed. If you want to cook in your room, you specifically have to request a hot plate. Last evening I requested an early morning wake up call. Automated system on the telephone did not work, so I requested it from the front desk staff. The early wake up call never received. When asking the desk at check out what happened, I was told I never booked it. Elevators are very slow and not efficient. You wait anything from 2-5 minutes for an elevator. Location of the hotel is absolutely great. Breakfast is substantial and you receive more that expected, but food does run out if you arrive 30 min prior to end.

$12,374 bill, for what?!? Heading to New York with 15 firefighters for St Patrick’s Day and to spend some time at the World Trade Center Memorial. We were talked into a contract to lock down the room price, but quickly found out that some firefighters couldn’t go. We immediately contacted Marriott to no avail. Do not expect an inch of breathing room. Your contract is your contract; communications with administration 2 months ahead of your trip won’t change anything. No compassion, no contrition! We are paying $12,374 because we couldn’t fill rooms! Rooms that the Marriott is just going to rent out anyway. Let my horrible experience serve as a warning. Do not sign a contract with Marriott. Within a week of signing this contract I regretted it. I could buy a car for what this mistake has cost me. I leave for Manhattan in 2 weeks and I already hate this place. It’s going to be impossible to enjoy my trip knowing the horrible burden this puts on my family.

saved the day! Just finished a wonderful panama cruise on feb.14th. we arrived in New York city on a cold frigid day expecting to check-in to our room through a discount company called TravelNetRates. we were told our reservation which was prepaid had been cancelled in November. thanks! to an understanding staff they made available a room and helped us with our plans in seeing the sites in nyc/wasington d.c. Kudos to Marriott and their staff. be aware of the discount rate companies my fellow travelers.