Sanctuary Hotel New York

NY hotel near Times Square. Perfect location for getting around. Very polite and professional staff. When I left the doorman on duty helped me right down onto the Metro platform with my heavy suitcases. What a result I would have really struggled otherwise. Easy access by public transport to the airport. The roof top Haven bar is fun and has a Happy Hour on weekdays Breakfast is limited.

Scammers!!! Whilst the hotel was a good vibe and the room was fit for what we need it for. The reception staff are awful. Especially the “manager” Eddie. When I checked in an asked for the cost of all the taxes or any additional hotel fees as are sometimes charged in the USA as I like to ensure I pay all mine and budget in to my trip costs. I was told that everything g had been covered in my booking and that I just needed to pay a $300 deposit incase of any room charges. Again, to be expected. I authorised this. On check out I was informed that $172 dollars would be deducted from my deposit for “facility” fees, some $34 a day for I’m not sure what for. I spoken to the manager who told me in no uncertain terms that my card would be charged and there is nothing he could or was willing to do. He basically said if his staff member said that she was wrong and they would be charging me. When I checked my account they had taken a further $172 on my card and the $300 hold deposit also remained on my account. I have only just been refunded the $300 after an automatics refund from my bank lapsed after 30 days as the hotel failed to release my deposit. Absolutely disgusting behaviour. Accuses of being in the wrong and then took a payment I didn’t no authorise from my card I had put on file purely for mini bar charges which they the. Also failed to release.

Great little stay Great location, the most wonderful service, rooms just a little small. Breakfast exactly as advertised. Would recommend. Location is great just a few steps away from Times Square. This is a great boutique hotel, a real alternative to the many huge franchise hotels in the area.

Great hotel, be aware of charges. Just got back from a family holiday at The Sanctuary, New York, Times square. The hotels location is superb, a stone thrown away from Times square. The rooms are fantastic, I have seen some mediocre reviews about the rooms reference size but the rooms we had were very good, made up everyday and the shower is brilliant. Breakfast, hmmm well, let's say it's minimal. But I guess to start you on your day it's ok. Tea, coffee, Toast, bagels, croissants, cereal and Apples/bananas. Nothing hot or fancy All the staff were amazing and we're very efficient. Be aware that you need to give a security deposit of $300 when checking into the hotel and you are charged $34 per day per room for??? I'm not sure why this isn't included in the price of the hotel, seeing as it's not cheap in the first place. However, a very positive stay had and I would stay here again.