Sheraton Niagara Falls

Niagara Falls, New York United States of America

Sheraton Niagara Falls
4.2
Select room:
Availability
rainbows384
1 day ago
Good Stay I have a handicap and Sheraton was very accommodating. The bed was extremely comfortable. The Sheraton was located near the casino and the Falls.

Amenities

Pool - Indoor
Spa
Center- Fitness
Restaurant

Property Location
Sheraton Niagara Falls is centrally located in Niagara Falls, a 4-minute walk from Seneca Niagara Resort & Casino and 7 minutes by foot from Niagara Falls State Park. This hotel is 0.6 mi (0.9 km) from Aquarium of Niagara and 0.8 mi (1.3 km) from Maid of the Mist.

Rooms
Make yourself at home in one of the 391 guestrooms featuring refrigerators. Your room comes with a pillowtop bed. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Amenities
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a 24-hour fitness center. Additional features at this hotel include concierge services, shopping on site, and wedding services.

Dining
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are served on weekdays from 7:00 AM to 11:00 AM for a fee.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in Niagara Falls? This hotel has 11153 square feet (1036 square meters) of space consisting of conference space and 7 meeting rooms. Self parking (subject to charges) is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
rainbows384
|1 review
Good Stay I have a handicap and Sheraton was very accommodating. The bed was extremely comfortable. The Sheraton was located near the casino and the Falls.
E1310OUlorih
|1 review
Clean and renovated rooms Great hotel and the rooms were great. Check-in was a complete disaster! Waited 3+ hours for our room and had to call them, they didn’t callus to let us know. Staff was great!
VickyRedd
|1 review
It’s decent but dated Staff was attentive but the property is very dated and definitely needs an update,.The air conditioning worked well and the beds were comfortable.
Pathfinder815860
|1 review
Disappointing Check-In Experience – Not Up to Marriott Standards We stayed at Sheraton Niagara Falls expecting a smooth experience, but were unfortunately let down right from the moment we arrived. When we reached the hotel around 1:00 PM, there was no warm greeting or willingness to assist. The front desk employee, Jonbent, was dismissive and simply insisted the room wasn’t ready without offering any estimate or alternative options. Despite giving all my details including my Marriott Bonvoy number, she entered the information incorrectly. When I returned at 3:45 PM, I was told by another staff member, Ashley, that none of the pre-check-in steps had been completed. I had to go through the whole process again—wasting another 30 minutes of our time. As a loyal Marriott Bonvoy member, this level of service was completely unacceptable and far below what I’ve come to expect from the brand. It felt like the staff was more focused on rules than on guest experience. The property itself may be well-located, but the front desk experience left a sour taste. Management really needs to revisit staff training and ensure guests are treated with professionalism and care. Would not recommend based on service alone
M2489LFbrucek
|1 review
Ok to stop not ro live Place needs work falling apart. Tube glazing big chips starting to rust. Fans in pool area need to be fixed dont run. One has one each of dust of it. No anti slip in tub. The staff was great trying there best to make you happy. Only on restaurant on sight. Rainforest cafe.

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