Days Inn by Wyndham Novato/San Francisco

Horrible night I get they don't have control over the people above. You being loud all night. What they do have control over is what they report. For example, they no longer have to offer coffee pots in the room. We asked for one and they only gave us a portion of it. They offered a continental breakfast and per the manager it's now a grab-and-go which meant stale cereal bread that you cannot toast because the toaster did not work and in the lobby the coffee pot also did not work. The room itself smelled horribly bad of cigarettes almost like it was covered up. Man just said that they don't use chemicals but there is definitely a very unique smell

Dirty Rooms and Horrible Management As a GM of a hotel myself, I should have paid more attention to the reviews, but I know how petty people can be so I gave them the benefit of the doubt. Flight was delayed so we showed up late to the hotel a little after 11pm. We called to say we would be late and the phone was just answered hello, not Days Inn or anything, sign number one I suppose. Checked in with a disinterested young lady who barely pointed in the direction of our room. Opened the door to discover it was never cleaned from the last guest. Trash cans full, bed covers trashed, all towels used on the floor, and money for the maid on the table. Went back to the front and a new gentleman named Nick was at the desk. Told him I don't need much but the room has to at least be clean. Nick said they were sold out and there was nowhere he could put us since it was Nascar weekend (the reason we were there as well) Asked him for new sheets so I could at least make the bed fresh to sleep in for the night since it was almost midnight, Nick said he had NO access to the maids room and linens. At this point he was sweating profusely and cursing the job and other incompetent employees saying this isn't the first time it's happened. Asked if he had anything out of order on maintenence that I could steal sheets from and he said let me see and headed out of the door while we waited on the couch. After 15 min he came back and said he had an out of order room where someone had used the bathroom, tv didn't work, fridge sounded like it was dying BUT they hadn't used the bed. Fine, okay I have somewhere to at least sleep at this point. I asked for the evening to be comped and he said he could do 50% but the managers daughter Mia would be in the morning and could do the rest. Talked with Mia the next morning who immediately Nick lied that he did have all the keys and could have given us sheets, but said she couldn't do anything because the manager wasn't in till monday. I told her, yes you can call your mother now. Once on the phone with the manager (mother) she explained what had happened and said she would do it now but it wouldn't hit my card till monday. I didn't care about the money on my card just the fact that it was going to happen. I reiterated to be sure that they were comping the first night and cleaning my original room immediately, otherwise I would cancel and go elsewhere, "Yes" was Mias answer from her manager. We even fixed the tv in the room we were put in and called Mia to let her know so they could re-rent that room as well. Fast forward to checkout where I asked for my bill. Still says paying 50% for the first night in a dirty room with no tv. Asked Melanie Sanchez, the manager who was finally there if she would correct it and she stated that her "managing partners" said no "because I had stayed". Really???? So she had Mia bold face lie to me to get me to stay and "But you stayed" is her only response. No sorry for the situation, no nothing. Since I booked through Travelocity they are already losing 24% of my booking so the hotel itself couldn't afford to give me back my extra $70 to keep a happy-ish customer who wouldn't blast management and staff on reviews. She would rather me charge back my entire stay up to 3 times to send it into arbitration. Her respnse was "whatever". All I can say is that this staff would not make it at my hotel, where we do everything we can, to make sure we have repeat happy customers.

Receptionist uniniterested in us, plus room had no hot water Not only was receptionist uninterested in our requests on arrival, she was completely unsympathetic when I reported that we had no hot water in our room in the morning.

Cost-friendly and yet… Budget-friendly; clean; staff were ok; good freeway access; quiet. But…very basic and dated—needs updating inside and outside; No coffee makers; No restaurants nearby; church group hosted on site; shaky internet

Nice size with both mountain view and swimming pool views. All was very nice except the room had a beehive in the front doorway roof and a wasp hive in the back doorway roof. They got the maid to get rid of the hives. I have asked Wyndham to give me back 5000 Wyndham Points back for both hives hindering our room entrance ways.