Holiday Inn Express Hotel & Suites Detroit-Novi by IHG

Great place Best Staff I've encountered in any hotel, rooms were extremely comfortable, I accidentally left a shirt in the closet and when UPS didn't show up they went out of their way to take it to the UPS store and drop it off, good breakfast and great location

Ceramic Expo 2024 Stayed here during the Ceramic Expo 2024. I registered late for the conference so I didn't actually get to stay at any of the preferred hotels. I pick this one through my company's Concur booking program. I got a standard king room for three nights. My travel plans changed and I had to check out a night early, got charged for three because of the booking that I made through the program. Not the hotels fault, but irritating. The hotel itself is kind of tired and old, so I can understand why I got a decent rate. It was under construction in the breakfast area, but this was not too much of an inconvenience, just made it kind of crowded. The staff was super friendly and very nice. The pool is very small, almost like a big bathtub. Exercise facilities are also small, but they are well equipped with nice machines. Overall the value I got was not what I paid for, but I'm sure the rates were inflated because of the trade show. If you can get this place for 110 to $130 a night You're doing okay, because it is an old and tired place. I think I paid 170 ish because of the trade show, a little too much for this place on a normal evening

Take Responsibility TAKE RESPONSIBILITY! Here's why I can't recommend the Holiday Inn Express in Novi. After check-in we couldn't get back in from the back lot with our arms full of baggage. We had to wait until someone was exiting to sneak in. Then we couldn't get into our 2nd floor room, so trekked back down to reception for key card reprogramming which, we were told, was our fault because key cards are sensitive and should be treated as such. TAKE RESPONSIBILITY! We stayed here so we wouldn't have to drive home from a wedding. It's nice they have shuttle service, but it's not nice to plan on using it just to be told that it and the other shuttles are full. Members of our party scrambled for Ubers. Some had to drive after all, which defeated our purpose of both staying the night AND taking a shuttle. When we asked front desk what we should have done differently, the girl explained that they outsourced their shuttles, which still didn't answer our stranded-a** question. TAKE RESPONSIBILITY! At least after breakfast we could count on a swim and hot tub. After several failed attempts, again, it seemed, we had broken our sensitive keycards to get in the pool, so my wife took it for reprogramming to learn that the keycards were fine but the pool was not. It was closed to be sanitized. Standing in the lobby in our swimsuits, we learned that it gets a lot of use prior to Sunday mornings. When asked if it made sense to put up a "Closed" sign, reception told us that's why they lock the door. This loops us back nicely to the start of my review. Online checkout is convenient, and conveniently eliminates an opportunity for a manager to ask about our stay; we certainly struck out with the front desk and with our experience at the Novi Holiday Inn Express. I'm inspired to write about two reviews a year. Almost all are positive. Based on our experience, I wouldn't recommend trying your luck at this hotel until they get a few more things in line.

Someone entered our room with a key First off I gave the GM a month before I posted this review. They never called us. We came to town to do a bbq competition. Our stay here was one of the worse lodging experiences I’ve ever had. Upon arrival the woman at the front desk was overwhelmed and rude. We waited over 40 minutes to get to the counter. The lady couldn’t find our reservation. Then she said it was canceled. It took her forever to check us in. Very condescending. So once we were checked in our reservation surfaced then they marked us as a no show. The next day my wife and son were at the pool and our room was re-rented. They gave a key to our room to the new guest. They entered our room when we were not there. Our personal belongings could have easily been stolen. Once my wife and son return from the pool our door was wide open. She then found out what happened and called the front and they didn’t even have us listed as the occupants. I was away and didn’t find out till later that evening. I asked to speak w the manager and they told us none on duty. Then when we checked out we asked to speak to the GM and we’re told they would call us. They never did. Our credit card was charged twice for our two day visit. We had to dispute the charges. People were knocking on our door all night looking for the other people that they rented the room to. This was an absolute disaster. I don’t recommend this hotel to anyone. In all my years staying at hotels I’ve never had someone come into my room w a key. The front desk clerk who checked us in should be fired. I feel we should have gotten a reimbursement. Don’t stay here…

Stay away Don't stay here! My husband and I are regular users of Holiday Inn Express and by far this place was an embarrassment to the company. We arrived to find a broken jar of salsa all over the lobby (glass and all) and no one doing anything about it though we stood in line for a good 10 minutes and mess still there an hour later when we came down though glass picked up. This morning leaving elevator covered in a purple spill of some kind that was dried all over the elevator floor.The room was old and broken down (cracked shower shelf, no USB plugs except on back of TV). You could also hear people and kids talking and yelling up and down our hallway and water rushing down the wall regularly ( not sure if flushing toilets or showers pipe behind our wall). Not to mention complimentary coffee station lights out and coffee empty. This location is definitely not up to the standards that we are used too and would never chose there again as rewards members. I should also mention that the front desk was not covered for most of our overnight stay. Someone there when we checked in and checked out but no one in between so don't check in later in the evening. There a ton of hotels in the area so avoid this one.