Holiday Inn & Suites Oakland Airport by IHG

Oakland, California United States of America

Holiday Inn & Suites Oakland Airport by IHG
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753SDH
337 days ago
Amazing Customer Service from May and Clarise! Amazing Customer Service from May and Clarise at the Holiday Inn & Suites Oakland Airport Our group recently stayed at the Holiday Inn & Suites Oakland Airport, and we were thoroughly impressed by the exceptional customer service provided by two outstanding staff members, May and Clarise, and other team members on-site. From the moment we secured our group booking and arrived. Clarise efficiently managed our group check-in process, ensuring that each member received their room keys and necessary information without any hassle. Her and her team's professionalism and genuine care made the group feel right at home. May & Clarise were equally remarkable in their customer service. Throughout our stay, they went above and beyond to assist our group with any needs that arose. Whether it was coordinating breakfast for the entire, or providing extra services, May and Clarise's dedication to ensuring our comfort and satisfaction was evident in every interaction. Together, May and Clarise made our group stay truly enjoyable and stress-free. Their attention to detail, proactive assistance, and positive attitudes exemplify what outstanding customer service should be. We highly recommend the Holiday Inn & Suites Oakland Airport not only for its convenient location and comfortable accommodations but also for the exceptional service provided by May and Clarise. Thank you, May and Clarise, for making our group stay a memorable and pleasant experience! ---

Amenities

Pool - Outdoor
Internet - Wi-Fi - Free
Restaurant
Parking - Free

Property Location
When you stay at Holiday Inn & Suites Oakland Airport by IHG in Oakland, you'll be near the airport, within a 5-minute drive of Oakland Arena and Oakland-Alameda County Coliseum. This hotel is 7.9 mi (12.7 km) from San Francisco Bay and 7.2 mi (11.6 km) from Jack London Square.

Rooms
Make yourself at home in one of the 145 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.

Dining
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Diamonds Sports Grill, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:00 AM to 9:00 AM for a fee.

Business, Other Amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Oakland? This hotel has 3000 square feet (270 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
petaoverseas
|1 review
Surly front desk, a shame Really disappointing front desk. Arrived later at night, after long flight from Buffalo, and the 2 young men on front desk were disinterested, hardly said anything, did not greet me and finally very slowly gave me room key and gestured towards the lift. Their approach was enough to put me off this hotel, with none of the warmth I've experienced at the Canadian ones (and I'm not Canadian). Room functional and bed good, but what I remember is the coldness, disinterest, and almost contempt for my arrival. And when ringing the hotel when in Buffalo, I was told that I would need to wait for luggage, then ring the hotel, and it would be about 15 minutes for the shuttle to arrive, for which I would be charged.
753SDH
|1 review
Amazing Customer Service from May and Clarise! Amazing Customer Service from May and Clarise at the Holiday Inn & Suites Oakland Airport Our group recently stayed at the Holiday Inn & Suites Oakland Airport, and we were thoroughly impressed by the exceptional customer service provided by two outstanding staff members, May and Clarise, and other team members on-site. From the moment we secured our group booking and arrived. Clarise efficiently managed our group check-in process, ensuring that each member received their room keys and necessary information without any hassle. Her and her team's professionalism and genuine care made the group feel right at home. May & Clarise were equally remarkable in their customer service. Throughout our stay, they went above and beyond to assist our group with any needs that arose. Whether it was coordinating breakfast for the entire, or providing extra services, May and Clarise's dedication to ensuring our comfort and satisfaction was evident in every interaction. Together, May and Clarise made our group stay truly enjoyable and stress-free. Their attention to detail, proactive assistance, and positive attitudes exemplify what outstanding customer service should be. We highly recommend the Holiday Inn & Suites Oakland Airport not only for its convenient location and comfortable accommodations but also for the exceptional service provided by May and Clarise. Thank you, May and Clarise, for making our group stay a memorable and pleasant experience! ---
Moleqlar
|1 review
Great stopover while traveling Clean, amazingly quiet, comfy bed and nice showers. Convenient hotel shuttle Clean, friendly staff. Didn’t use the restaurant or amenities besides the room, but considering it’s an airport hotel I found it quiet and relaxing. Hotel shuttle (small fee) outbound was very convenient but we had longer waits for airport pickup. Would definitely stay again!
MrFrancisE
|1 review
Lies and misinformation from staff regarding Diamond Elite breakfast benefit I am rating this property one star because of the lies given to me regarding the breakfast benefit. On the first morning, I asked the waitress Myrna to confirm the Diamond Elite breakfast benefit. She did not know so she asked and confirmed with the front desk that it would be $20 taken off each breakfast bill during checkout. When I checked out, the front desk and manager said this was not true and would not honor that guidance that was given to me. This was a poor and immoral decision from the leadership team at this hotel to give false guidance to the guest. I would not stay at this property again and would highly recommend guests not due to the dishonest nature of the leadership team.
Dawn V
|1 review
Great location - Easy in and out parking Used this for an upfront overnight before a week long trip to Maui. Staff was friendly and parking a breeze in a secured lot. Shuttle was easy to and from. Rooms were clean and beds comfortable. Highly recommend.

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