Crowne Plaza Phoenix Airport - PHX by IHG

Never Not Staying At The Crowne Plaza. So usually I don't do this, but I stayed at the Crown in the Spring of 2025, and on my last trip to Phoenix, I made the mistake of NOT staying there again. Don't get me wrong - the hotel I stayed at was nice. But the stark difference between other hotels and the Crowne Plaza motivated me to share what I enjoyed! 1. The shuttle service to and from the airport is fast, easy, and reliable. The drivers were safe and friendly. 2. The rooms were clean and comfortable. 3. Room service was excellent, and they paid close attention to detail. 4. The restaurant and bartenders were efficient and very kind. ***5. The front desk staff, however, was second to none. Iesha, in particular, was courteous, friendly, welcoming, efficient, knowledgeable, willing to help, and so calm. She made us feel welcome at the hotel and in the city of Phoenix. I have stayed at hundreds of hotels, and her service was among the best I have seen in the world. A true masterclass in customer service and compassion. There were so many people coming and going, but she gave everyone the dignity and respect they deserved. She worked so quickly that you didn't realize you were waiting. She knows how to treat guests and was highly respectful and encouraging of her coworkers as well, which was refreshing. What a positive work atmosphere to witness! That had a positive impact on my trip for sure. The most recent hotel I stayed at had good service, but the waiting time to check in, lackluster response to guest questions, and "good service", made me miss how I was treated royally at the Crowne Plaza. It made me realize that my experience at the Crowne Plaza is why my expectations are so high! Kudos to the entire team, but I truly believe that Iesha is the pulse of that place. Please acknowledge her and let the team know that they impressed this world-traveller for the good. I love that when I read the other reviews, it seems that you acknowledge and hopefully reward your staff for going above and beyond. You have earned a loyal customer in me, and I am telling EVERYONE I know who is planning to do business trips or personal stays, to stay at the Crowne Plaza Phoenix Airport without question. Brava!

Check out this property! My room was clean, neat and comfortable, the cleanliness of the property was great; gym was convenient, but the pool furniture needed new cushions. The level of service from front desk and restaurants was outstanding! I had the flat pizza with chicken, pesto and balsamic vinaigrette was delicious!

1-day stop The bed is super comfortable and the facilities are excellent. Staff is really friendly and helpful. The location is perfect if you're flying the next day. The amenities are clean and I loved the pool and bar areas. I would definitely recommend the place.

Great stay Excellent stay. My go to hotel when in Phoenix Great rooms with exceptional views and pleasant staff. Great atmosphere family friendly and excellent food and a very well maintained pool. This was my third stay at this location and it has always been a pleasant experience

Our Favorite PHX Hotel Always a terrific experience at Crown Plaza PHX. Stayed there many times. It's our go-to hotel when we have early flights from PHX. Nice accommodations, good food & drink at the pub and great staff. The "park & fly" package is a real savings (covered parking, too!)