Country Cascades Waterpark Resort

Fun, Friendly, & Clean My family (2 adults, 2 kids (11 & 2) decided to toke a last minute trip for the 4th of July weekend. I was relieved to find a room at Country Cascades Waterpark Resort. Booking was super easy and the rates were very reasonable given the holiday. We weren't a big fan of getting a room in the smaller building, and on the first floor, but it's what happens when you book the most economic room at the very last minute. The room was comfortable, clean, and met the need. Walking to the main building to access the pools was not a big hassle. All the staff members were friendly and courteous. At all the pool areas we found clean water and clean surroundings. Our 2 year old loved the kiddie pool area and our 11 year old enjoyed the outdoor pool and slides the most. She wasn't up for trying the indoor slides, so we can't comment on that. Overall, we had a wonderful times and our girls have asked that we please come back to Country Cascades ASAP.

Granny Cluckers Breakfast Granny Clucker was delicious and JESSICA was AMAZING!!!! Even though it was busy, she made sure we stayed full with whatever we needed and was so sweet!

Worst vacation Room smelled horrible Room was dirty No ac Bathtub cracked Asked for the floor to be vacuumed and was told I would be charged for it Ordered the family pizza deal and was gross and doughy which made my family sick Got the breakfast upgrade which was way to expensive and online was told all 3 kids would eat free but still had to pay for one of them Definitely not worth the money No microwave or coffee maker I the rooms which is bogus Broken tv Elevated smelled gross The cleaners were cleaning up rooms and instead of using cleaners they use sanitizer and smelled the whole hallway up

Great experience We stayed in the room with the bunk beds which worked out great for our kids. Lots of activities to do at the hotel plus the indoor and outdoor water parks were great!

Some good, bad customer service and room issues. I would love to give a better review, as the slides and arcade room were fun and the family pizza deal was fantastic. Unfortunately we did have issues with the front desk staff and the room. When we arrived the first front desk lady was friendly, but it was not time to check in. When we returned there was a different lady that was very rude. When we checked in to our room, there was a strong bad smell. I opened the balcony door to air it out, and we went to the pool. When we got back my son noticed the floor under the ac was sopping wet and when we pulled out the couch bed (the reason we booked that room) it was broken. my husband went to the front desk and they said they would send maintenance up. I called down to the desk, not knowing that my husband had talked to them and asked for another room as it smelled strongly of mildew/mold. The desk lady said they were waiting to hear from maintenance. Maintenance did come, vacuumed the floor, but did not fix either problem, so we had to call again, again they sent maintenance. This time we were there and talked to him. He said that the ac was leaking and worked on it, but couldn't fix the bed. We asked to speak to a manager and were told that there was not one on the premises and were given an email address to a Derrick. I emailed him telling him how our stay had gone and that we were never offered another room nor any compensation, and he was not willing to work with us and help in any way. That is very disappointing and horrible customer service. I did tell him I do not think that room should be booked to another family until the mol/mildew issue is resolved, we were breathing that for 2 days unfortunately.