The Reef Coco Beach Resort & Spa- Optional All Inclusive

Amazing place with great service , food and activities. Boris and team kept kids and us busy with fun filled activities .

Great stay Very friendly staff and great stay. Our resort worked very hard and kept the seaweed from our beach shores. Walking distance to downtown shopping nice pools. Bbbbbbbbbbbbbbbbbbbbhhhhhhhhbbbbbbbbbbbnnbbbbbbbbbbbbbbbbbbbbbbbbbbbbb

Memorable Summer Vacation My teen children and I arrived for a 5 day, 4 night trip to Reef Coco Beach & Resort. We were immediately greeted and made feel at home. Our room was neat, clean, and A/C full blast, which is what we needed in this hot, humid weather. We visited in July 2025, during what’s considered “sargassum” season. The resort had a barrier up to keep it out, making the beach accessible with clear water. I appreciate the effort and consideration from the resort. The events and activities were amazing! We had beach yoga, karaoke, mariachi, it truly was memorable. Boris, was a great entertainer, always making sure guests were having fun and making the best of the stay. Abi, worked at the “towel station” and she helped us have access to volleyball, to play at the pool, and more! Lots of variety for food, with “theme nights” each night. I will be visiting again soon!

Great resort and friendly service While the resort itself is very cozy, when it comes to vacation, it is not only about the resort. It is about the service and people too. We were pleased with very friendly people at The Reef Coco Beach and management of this resort, especially Yulianna , the guest manager. We came from Chicago for a family vacation, and had an issue with our room initially, plumbing, in particular. She resolved it quickly, together with Irvin, a hotel manager. She spent time with us, to make sure that all is in the way we want. They made our stay pleasant and remarkable. Thank you guys!

Potential towel scam in progress otherwise reasonable family hotel Am literally here now on the beach typing this as fuming as I just had an argument with staff over towels. I'm staying at sister hotel The Reef 28 and came across yesterday for their holiday club presentation and to use the facilities. As a Reef 28 guest, you are entitled to use their VIP facilities. Upon arrival at the beach hut I was told I had to get a towel card to use a towel - fine - and this was available at reception. Back I go and wait ten minutes as it was obviously a busy time. I was asked to sign for the card but no one told me I had to get a return card when I returned the towel and go back to reception to drop that card off in order to meet their rules or I would be charged. There was something about USD35 but nothing specific about getting a card, heading to reception etc. I just assumed, like at most hotels, you just take the towel back to where you got it and that's it. So upon leaving yesterday I went to the towel place, dropped my towel and told staff I would be snorkelling back to my hotel. No one said anything to me about a card or offered me one. So literally I was none the wiser. I jumped in the water and swam back (have a Strava trace). Today I decided to go back as no beach at the Reef 28 just a pool (which is awesome). I was told I would have to pay UsD35 when I politely asked about towels. I explained the situation and the gent (shorter gent with dark hair - not the tall one) started arguing with me about it. I explained that I had dropped off towels yesterday and swam back but nothing - he kept arguing. Reef 28 guests are allowed to be VIP guests here and this is the way you treat them? There was no way I could physically swim back with a towel but they literally accused me of stealing one of their threadbare blue towels. This has really angered me and is totally unnecessary and avoidable. How about you explain the rules first? I had to sign for a card so just tell me I have to sign to say I've returned it. It's not hard. Or perhaps staff can give you a card once when you return yours and you say you are leaving, without you having to ask because how on earth are you meant to know? They can clearly see that I am a guest of a sister hotel due to the different wristband. Screams of a scam. Other than that the resort itself is ok. Appears to be lots of activities for families, staff work hard and the overall presentation is clean and tidy. The don't seem to say anything however when there are people smoking on the beach or vaping which isn't allowed. The VIP bar and pool area are nice, the beach is good but roped off which I guess for some is a good thing (particularly kids). The buffet was ok, standard fare. Their sister hotel is much much better in every respect but there is a price difference that reflects this.