Comfort Suites Portland Southwest

Nice hotel. Would stay again. My wife and I stayed here for two nights when we came to Portland. The room was large a d had a couch and chair and coffee table in addition to two queen beds. The breakfast spread was solid. Only issue we had was that our room was not made up while we were out on day one. Overall, it was a comfortable stay in a good location for the right price.

MANAGER WAS NOT AVAILABLE FOR OVER TWO WEEKS! I had absolutely the worst experience with this hotel. Upon check in, I had let the front desk know that the toilet was not flushing correctly. They sent someone up to simply unclog the toilet and leave a plunger for us. They did not fix the issue at all. I didn’t mind too much because we weren’t in the room most of the time anyway, so I just left it at that. At our last night before check out, I went to use the restroom and The toilet literally overflowed after ONE flush. I called the front desk once more, they took their time before coming up to help us. It was flooding quickly into the room and onto the carpet and even reached our suitcases. They offered to move us rooms, but because it was our last day we declined. They had finally fixed the toilet and it was now flushing properly, so I didn’t see a reason in moving rooms at all. I was so shocked after checking out, as I checked my bank and I was charged $250 from “flooding damages”. How is any of that my fault? The charge was completely unwarranted, so I called the front desk. They told me that I would have to wait 2 WEEKS!! To get a hold of a manager to refund the charge. I patiently waited the two weeks, called back and they said THEY HAVE NO IDEA WHEN THE MANAGER WILL BE BACK. They got my number and said they could give me a call when he arrives. This was completely unacceptable service, as I had already waited 2 weeks just to be told to continue waiting. I called daily afterwards, each time they stated the manager was not on shift. Today I called and no one picked up the phone at all!! I understand I may be annoying to the front desk… but I need my money! $250 is so much. I got fed up and had to dispute my claim with my bank. Hopefully I receive my money back… this service was so disheartening. DO NOT DO BUSINESS WITH THIS HOTEL!!!

Everything what traveller needs We spent one night there before travelling to the airport. It was fully booked and we got king bed room with jacuzzi which in our view was crazy as it was part of the room. We didn't use it and we think it should be part of the bathroom as can make room "wet and steamy".Room was big and clean, bed OK but everywhere were signs of need to uplift it , like the wallpaper was peeling on a few places and wooden furniture was dated. Fridge and coffe machine as well as microwave were there. Breakfast was included in the price (we paid 164 dollars). We didn't like that on the table was envelope asking guests to give "appreciation" to the staff which should be proper paid by the owner - customers are not employing the hotel staff!!

Room condition sketcy Convenient spot, BUT .... Room 114: Toilet loose on floor Full length mirror was disfigured by peeling reflective backing Loose wall paper in shower area and at the left of the sink The wall by the desk was bashed in and not repaired Only one each decaf and regular coffee for 2 people

Bad news place This place you can’t trust hotel desk people. They put my devices as home location. Which I didn’t live there as resident. Hackers there. Criminal. Careful. They also lied about giving me laundry soap I request All kinds as I’m allergy to fragrances and they gave me tide laundry soap which I can’t and it ruined my clothes. And soiled breakfast room with fragrances where I can’t eat breakfast there