Cofresi Palm Beach & Spa Resort
Puerto Plata, null Dominican Republic
Cofresi Palm Beach & Spa Resort
3.7
Select room:
796latoniah
14 days ago
NEVER AGAIN This was the first resort where I checked out early and booked a reservation at another location. Our stay was scheduled from June 21 to 28, 2025; however, we departed on June 23. The room presented multiple issues: an unpleasant odor, damp conditions causing items to become moist, and housekeeping entering despite the locked door. Additionally, there was no hot water, the room appeared unclean with unchanged sheets and an uncleaned bathtub/jacuzzi from the previous guest. We used a whole large can of Lysol sanitizing the room.
We received a call from the concierge regarding breakfast reservations and transport via golf cart, which seemed thoughtful until it led us to a timeshare/vacation club presentation. After declining the offer, the attentive "white glove concierge" service ceased. It seems that guest services are accustomed to early departures, as they provided a document for us to sign stating it was "no fault of the resort," along with a space to leave our complaints.
Need To Know Info
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.
Customer Reviews
Reviewed on
796latoniah
|1 review
NEVER AGAIN This was the first resort where I checked out early and booked a reservation at another location. Our stay was scheduled from June 21 to 28, 2025; however, we departed on June 23. The room presented multiple issues: an unpleasant odor, damp conditions causing items to become moist, and housekeeping entering despite the locked door. Additionally, there was no hot water, the room appeared unclean with unchanged sheets and an uncleaned bathtub/jacuzzi from the previous guest. We used a whole large can of Lysol sanitizing the room.
We received a call from the concierge regarding breakfast reservations and transport via golf cart, which seemed thoughtful until it led us to a timeshare/vacation club presentation. After declining the offer, the attentive "white glove concierge" service ceased. It seems that guest services are accustomed to early departures, as they provided a document for us to sign stating it was "no fault of the resort," along with a space to leave our complaints.