Holiday Inn Raleigh Downtown - Capital by IHG

Stay away Horrible place for the price. Feels very unsafe with no security from parking garage to elevators. You have to lay $15 for overnight parking. No breakfast. No amenities. Entire place is rundown. We are silver elite IHG members and have been offered bottled water before. Was told we can’t have any but they have some for $3! Room is run down, toilet literally next to shower. Toilet seat had spot on it. Carpet was dirty. Slept with chair against our door. Such a disappointment

Run-Down Property You Should Avoid Our room 1705 was a dump. The desk chair seat and back was cracked and worn. I'm not sure Goodwill would have taken it. The bathroom was full of plaster, caulk, and silicone patches on the walls and tub fixture, cracks in the floor and walls, etc. No stopper for the tub. Cracked and worn lamp shade. And I have NEVER slept on a bed that had no bedspread or blanket. All that was on our bed for cover for a sheet. It made Super 8 look like a luxury stay. This property used to be one of my favorites years ago, but has run down to completely unacceptable. And it cost $270!!!

Horrifying experience at a run down and UNSAFE hotel. I'm not one to ordinarily post reviews, but my experience at this place was so appalling that I feel it's my duty to share it with my fellow travelers. Aside from being generally run down, this hotel is unsafe, and the attitude of the management is outright apathetic about the service and well being provided to its guests. I've averaged ~10 hotel stays per year for the past 20 years, and have never left so disgusted with the way that I was treated. My wife and I booked a king bed directly through the hotel, but upon checking in were told that they only had queen beds available. While frustrating, this stuff happens, and they comped our $15/day parking as a result. The real fun began at 1:30am the first night when there was banging on our door yelling "SECURITY!" In a sleepy haze, I opened the door to find a security guard and a drunk young man at our door. The security guard asked if this man was my roommate, and when I asked why she chose to bang on our door to ask this question in the middle of the night, she just replied "I'm sorry." Needless to say, we struggled to get much sleep that night after the incident. We woke up sleepy ahead of our busy day, and both needed a hot shower. Unfortunately, it was luke warm in its best moments, so it was time to go engage with hotel management while my wife continued to get ready. And yikes did things take a turn for the worse. The manager on duty, Damian, came out to hear my concerns, and interrupted me before I could finish to tell me that he was staying next door to me and was aware of the incident of the drunk fellow outside our room. I asked why their policy was to bang on doors in the middle of the night rather than verify whether the intruder is a guest at the hotel, and his only response was "we gave the drunk man the benefit of the doubt." I told him that we paid for a king bed, a night's sleep, and a hot shower, and received none of those things. He told me he could award me some points, and I told him that wasn't good enough. He said that 20% off was the best that he could do, because they have to run a business and "this happens all the time." Yes, drunk people entering the hotel from the street happens ALL THE TIME, and thus they couldn't go any higher than 20% off. After recognizing that this was the best he was going to do, I begrudgingly agreed, and explicitly confirmed that the 20% was off the entire two night stay, and not just the one night. He confirmed that was correct. Though still frustrated at his general apathy at the safety and comfort of his guests, I agreed and walked away. I'm certain that this stuff does indeed happen all the time at this hotel, becaues it's entirely unsecured. The parking garage is completely open from the street, and the elevators allow access to every floor without any keycard scan. So anyone walking by can get to any floor in the hotel without walking past any human in the lobby. Not that I believe downtown Raleigh is a particularly dangerous city, but this lack of any security whatsoever should be deemed totally unacceptable by any reasonable person. When checking out, I stupidly agreed to having the folio emailed to me, and walked to breakfast with my wife. Upon viewing the receipt, I noticed that a single $20 discount was applied (~6%), rather than 20%. I figured this was merely clerical error, so we returned to the hotel to correct the mistake. After waiting 15 minutes to speak to a manager, once again Damian came out and went to his computer without looking up at us. I told him that it appeared he made a mistake when entering the discount, to which he replied... I can give you another $20 off but that's all I'm willing to do. I told him that that was not what we agreed on the day before, to which he replied "I said 20% off one night, not the whole stay." Once again, I told him that I explicitly confirmed that it was off the entire stay, at which point he picked up the phone and told us that we can either take the additional $20, or he would call the police to escort us off the premises. To be absolutely clear, I had not raised my voice or used foul language of any kind. My tone could probably best be described as an extremely frustrated hotel guest, and he chose to escalate the situation with a threat to call the cops as my wife stood in absolute horror next to me. We walked away informing him that we'd be escalating this incident to IHG, and he yelled back "THIS IS AMERICA, YOU ARE WELCOME TO DO THAT!" Avoid this place at any and all costs. A few days later I am still dumbfounded at how a manager of a hotel can treat a paying customer with such contempt, and frustrated that a hotel allows for such an unsafe environment and horrible treatment of its guests.

There is absolutely no upkeep being done on this hotel. Before I arrived, I had read there are future plans to demolish and replace this hotel. But I wasn't expecting there to be a complete lack of basic upkeep. Property is in serious need of some maintenance. Paint peeling, chips and cracks, only one elevator operational. Elevator shakes a bit, felt unstable, and looked like it hasn't been swept or vacuumed out in a long time. Overall dark, dirty, and dingy and feels like a deserted property. Room door hard to open and close, and there was a thick coat of white dust covering my room window. As a woman traveling alone, I really didn't feel comfortable being here. Train tracks are a very short distance away and horns blow multiple times a night making it difficult to sleep. Restaurant is closed and there aren't many amenities. Front desk staff was very friendly and the only real highlight here. Wouldn't stay again.

No So Pleasant Experience This hotel is extremely lacking! The pictures are from way back in the day. I wish I could give 0 stars. Furniture is beat up, no restaurant since pre-covid, one working elevator, and.extremely modified continental breakfast (if you like oatmeal you’ll eat it in a coffee cup). Also, this hotel charges a $100 fee at checkin for incidentals to be refunded in 7-10 business days for what I could not figure out. This is the worst Holiday Inn and should be closed. I was so disappointed with this stay. Thank goodness it was just two days. Stayer beware!!