Best Western Plus Heritage Inn Ontario Rancho Cucamonga

A great stay Services are excellent Staff was always helpfully Breakfast was hot and plentiful Slept like a baby during the daytime while working at night shift Always had clean towels and room was always cleaned and ready when coming back from night shift Thank you so much

Nightmare check in experience Major problem at check in. It was a very long day of driving & traveling. When I arrived, Jamie assisted w/ getting our room. We thought all was well. Not more than 30-40 min of being in our room, my wife was coming out of the shower, my children asleep when all of a sudden we hear the key button being activated on the door. In walks another family. Jamie had given our room to another family. It was extremely embarrassing for both families. It was miracle I was sitting at the bed & was able to stop my wife from walking into the room or else she would’ve been seen. After that happened I then had to go to my car to get some more items. Due to the room being assigned to someone else, this then deactivated my keys and I was locked out of my room. My wife opened the door & adv Jamie needed to speak w/me. I went down, she apologized, gave me a $20 credit towards my bill. While I appreciated the apology, a $20 credit to my bill, after being a diamond select member, the thousands of dollars I’ve spent at BW hotels, that was a slap in the face to me. Even more so when the next morning I went to speak to the manager(Dominick I think his name was-sorry if I got this wrong) & he explained he knew nothing about the incident & was staying in the room 6 doors down from us. Jamie decided not to tell him at all. The manager then credited me for half my bill, which I did appreciate. However, we did not sleep well that night for fear someone else could walk in on us. We did not feel safe. As a result, I may never come back to this hotel, which is unfortunate because I’ve been wanting to stay in this hotel for a while due to my work travels &this was finally the opportunity I had to do so. Very disappointing experience.

Great overall stay at this Hotel! The stay was great before we even arrived! Daniel and his team got us the room close to the jacuzzi that we needed because my wife injured her knee and we wanted her to walk on it as little as possible and use the jacuzzi for her knee therapy! This was a reality when we arrived! It was very clean inside the lobby and the room! Exceptional cleaning by the staff!!! Kudos to the cleaning staff! The free coffee machine was a nice surprise! We only wanted decaf and every choice was available in decaf! We relaxed in our room a bit and went to the pool and jacuzzi for the remainder of the day! Very clean out by the pool as well! Watched Netflix in the evening with our own subscription via the smart tv! Breakfast was near our room, too! My wife was pleased since she had a knee injury and didn’t have to walk far for breakfast! The whole staff was friendly and accommodating!! Great stay!!!

Clean comfortable Love this hotel it is rated Plus because it exceeds expectations. The cleanliness and quietness, good food, the views from upper rooms fantastic

Private & Quiet The location is ideal, shops & eaterys are walking distance, and the hotel is a 10. Parking is free and secure, the staff is accomodating & friendly. I had asked for extra towels and bedding and they were handed to me with no hesitation at front desk. The room was spacious & clean, king bed was extremely comfy and having a couch was really nice. A/C worked top notch, I love to sleep in a cool room. I am definitely staying here again.