SureStay Plus by Best Western Reading North

Pick this one to be sure Your best option without a doubt. I rarely recommend anything unless I can give it a five star Rating. This facility serves more than five stars. The staff are amazing and I have stayed at this facility six times in a row when coming to Reading for business. everyone that I have met from maintenance, front desk, breakfast staff has been Pleasant and always accommodating with a smile. Facility spotless and the rooms are all super clean, modern and comfortable. You can be certain your stay will exceeded your expectations

Upgrade to jacuzzi room The room was clean and the bed very comfortable. We were coming from the renaissance fair and arrived late. We were upgraded to a jacuzzi room which was amazing because we were tired and sore from walking all day. There was free waffle, egg and bacon breakfast, coffee, juice etc. the staff was very friendly and accommodating

My Stay The rooms are very clean, the staff is great and breakfast is hot and fresh! Love the waffles and the bacon on Wednesdays and Sundays. The hotel was quiet and I got a great night's sleep. Definitely will stay again next time I need a hotel room. 10/10 recommended!

Great stay with exactly what we needed! Stayed one evening. We were well received upon check in. Booked thru booking.com. Reasonably priced. Good value Main floor room near lobby Room was clean and comfortable. Free breakfast had waffles fruits yogurts cereals muffins fruit juices and coffee and tea. We would stay there again.

Worst experience After a very long drive, we had a one night reservation at this hotel. The young lady at check was wonderful, the hotel and the rooms Are very clean and the location was great for us. We travel all over the place and several times throughout the year so we always try to give places a great review. However, this was a Thursday night and we were very tired and wanted to get to sleep early as we had another very long drive the next morning as well. At 11pm, and through the entire night, u til we left at 630am, there were cars running in the back parking lot, with music blasting, people standing outside below our window, drinking, smoking marijuana, yelling and swearing all night long. Alone midnight the music also started in the room right below us and people were running up and down the hall all night, slamming doors and yelling in our floor as well. We waited u til the morning to complain, as we are not from the area and my husband did not feel comfortable complaining that evening as our vehicle and all of our belongings were in it parked right outside. Needless to say we got no sleep and the next morning at 6 AM my husband brought up the morning staff member who was different from The one that was working the day before that checked us in. The staff member could hear all the music blasting from the room below us, and all the yelling and offered us compensation for the night. We were checking out at 6:30 in the morning, we went down, and as we got off the elevator that was being reprimanded by another staff member in the most unprofessional way in front of us. So we proceeded to ask if we were still going to be compensated for the night and the second staff member said to us that it was our problem and we should’ve complained the night before and we were not gonna get a refund . The $85 that it cost wasn’t going to break our bank as we just got back from a seven week vacation so the money was not the point. The point was is that the girl that came up to our room started to lie and say she never offered us compensation , so we then sent a formal complaint in which the manager who very unprofessionally emailed me back saying she looked into it and there’s no refund that they’re gonna give us. They absolutely did nothing as there were two complaints the night before over the same issues. Other people in the hotel complained about the riffraff that they allow in the hotel. Nobody removed them from the hotel and nobody did them down. And the response that we got was it’s our problem and it was too bad because we should’ve complained the night before. Again, it’s not about the $85, it’s about an apology and it’s about saying that you’re gonna compensate something and sticking with that and doing right by the guests that are staying at your hotel. This is the first time we have ever been treated with such rudeness and disrespect that we will never go back to this hotel again and we have filed a formal complaint with the best western.