Richland Riverfront Hotel and Conference Center, Ascend Hotel Collection

Not great for the price Overpriced for what you get. Free breakfast was passable. Rooms were updated some time recently but the whole room was not done and the workmanship is poor. The main space is ok, but they only updated the floor tile, vanity/sink and faucet in the bath. Tub is still the same from decades ago. They installed a slider barn door that is either to large or was not hung properly because is scrapes the floor and the wall behind it and is very difficult to operate. It is very loud when being moved as well. The painting lines are not clean and the door trim was not cut correctly but hung anyway. Paint splatter on the toilet. Construction mess and debris still around and commonly cleaned places.

Basic The service at check in and check out was ok but minimal. The rooms are basic and look like a Motel6. The breakfast is very limited. It worked fine for a quick business trip and the price was acceptable, but it is very basic.

Hotel staff irrational and unreasonable. They'll kick you out without cause and keep your deposit if paying with cash. I had a nice room overlooking the river with two of my roommates. We were being fumigated in our house for roaches, so we decided to split a room at the Riverfront Best Western. The fumigation ended up taking a few days extra to properly ventilate and clean up the mess, so we pooled our money together and renewed our room day by day. Idk if paying in cash was sketchy to the front desk or what, but while I was at work, my roommates were notified via phone call from the front desk that we would not be permitted to renew the room and had only maybe 20 min to pack up and leave the premises otherwise security would escort them off the hotel's property and toss our belongings in the dumpster. Furthermore, because the room was in my name I was and am personally trespassed from the Riverfront grounds until the year 2099. No explanations given and no respect for the customer was given. To this day, I still don't understand what we did wrong. But I'll tell you what, they didn't need to trespass me to get me to never come back. This bad experience will forever keep me from staying at a 'Worst' Western hotel ever again. Continue to treat your customers with disrespect and get disrespected in return. Oh and they withheld the deposit from me entirely for absolutely no cause. Especially seeing as how we didn't smoke indoors or ruin any furniture or anything whatsoever. It seems to me like they didn't want to give the deposit back so instead they kicked us out to essentially rob us for $200.

Horrible experience We checked in and immediately checked back out. Room had not been cleaned and there were bed bugs and other critters in the room. When I addressed with front desk we were told there was nothing that could be done. We asked them to switch us rooms or clean room and we were told they could not accommodate. We then asked for a refund which we were told could not be done until the following day when manager comes in. We were told two days later we would receive refund and could take a few days. Countless phones calls to the hotel asking for a call back and finally was told to email. Was told they would not refund now even though they said they would and manager is very unprofessional. Stay far away from this hotel!!!!

Front Desk & Management Refuse Taking Accountability We booked directly through Best Western for 1 room, 2 nights (one free with points, one out of pocket). When we arrived Esmerelda asked if we booked 3 rooms. We explained the reservation and they had to rebook it. We were assured that we would see a $50 incidental hold (standard) and around $90 for the final bill. The floors were not clean at all, our feet turned black from walking. Half the toiletries were in the room. It smelled like It was previously a smoking room years ago (no amount of airing out gets rid of the smell, we've stayed in enough hotels to recognize it). At checkout we were billed for 2 nights. I tried to resolve it there with Esmerelda and she kept going over the numbers on my bill as if I couldn't do math. I told her one night is supposed to be free and she advised me to call Best Western. Not good advice because the reservation problem was at the hotel, and the hotel is the one that billed. She did not want to help. I called later and talked to Susan who said she would leave "notes" but I havent heard back.