IF YOU PUT LIPSTICK ON A PIG IT'S STILL A PIG Definitely NOT worth the money they steal from you. Filthy, bugs, condoms in drawer, microwave broken - staff refused to fix told me to use the one in the employee room - no thanks, dirty towels on bathroom floor, the ac was broken. After I informed the employees NOT to let anyone in my room without me being there, they allowed the maintenance man into my room. I will NEVER stay in this dump again.

Just wrong in so many ways... We had one night booked (months in advance). Check in was odd... held my ID so we could check the room. No mention of a change to reservation but I used my key to enter a standard queen room instead of the one bedroom suite we had booked. Went to the desk and, oh... yeah... we had to downgrade you to be able to get you a room. Downgraded? Who actually says that? They were overbooked but absolutely refused to acknowledge any blame. The clerk and his manager actually tried to present it as if they were doing us a favor. They actually suggested it was our fault that they were overbooked. They suggested it was because we had booked on an outside site (which would still not be okay), but we let them know we booked through Extended Stay (on the company website). Oh... well... you are lucky to have a room. It's the Balloon Festival... rooms are hard to get. Wait, what? That's why we booked a room months ago. If you ordered a steak at a restaurant and they brought you a dried out hamburger patty... should they be able to suggest you are just lucky to eat - because they are running out of food? After asking for at least a reduced rate, they grudgingly offered 20 dollars. They said it was the difference between the two rooms. I don't know... but to have to downgrade a customer, it seems they would want to offer some kind of additional compensation. I once stayed at an Embassy Suites that comped the entire room because our check-in was delayed by several hours. Clearly Extended Stay America doesn't have quite the same concern for customer satisfaction. We cancelled our room (at no cost - how gracious of them). I felt good about it... maybe the lady who had reserved two rooms but was being told by the desk clerk that she only had one (despite her confirmation email to the contrary) would actually get her second room that night. Or maybe someone who drove many hours only to arrive later that night to find out that they couldn't even be downgraded would actually get to stay... instead of running around frantically, at who knows what time of night, to find a room... since... you know... they were overbooked. We did find another room... at the Sandia Casino. It was amazing! Two queens instead of a queen and a sofa sleeper (yet to have any linens) shoved into the room. Nicer, cleaner, valet parking, and fifty dollars cheaper. But, best of all, every member of the staff greeted us and treated us like we mattered... like they actually cared if our stay was going well and, indeed, if there was any way they could make it better. Perhaps the staff of the Extended Stay could visit the facility for a bit of customer service training.

Just don’t Oof. If I wasn’t too exhausted to find a different hotel I would have walked right back out. Instead I spent a single night in the dirtiest hotel I’ve ever been in. The whole place smelled like cigarettes (and it wasn’t just my room, I went into 2). The level of cleanliness was like if you asked your kids to pick up. It was generally done, it’s not like there was urine on the floors. But you could tell that no real effort had been put in- the cabinets hadn’t been wiped down, there were boogers on the walls of the bathroom and the headboard, hairs in the tub, mold on the shower walls, and a used towel on a shelf by the sink. And honestly the price of this hotel was moderate enough that I didn’t anticipate this. Not to mention that this is a pet friendly hotel. I found that out when I opened the door to my first room and Cujo in the adjoining room went nuts. Can the hotel control this? Of course not. Is it annoying? Yup. I do want to commend Michelle, the morning desk clerk for her friendly face and great customer service! She was the only part of this experience that was pleasant!

THE WORST EXPERIENCE OF MY LIFE We had the worst experience with extended stay America in Rio rancho New Mexico. The night desk person was terribly rude when we called to let them know we were running late. Then he was even more rude when we arrived in time to keep our reservation. The hotel grounds were dirty and had trash all over. The inside was malodorous. Our room was not cleaned well. The sheets were dirty and our dog found a dirty sock that was not ours!!! We checked in at 11:30pm. At 6am were were woken up but the rude night manager telling us to evacuate the building due to a smell. We could not take anymore so we checked out at 8am. Now they refuse to refund the rest of the reservation which was 6 more days!!! This was the worst experience I have ever had at a hotel in my life!

Great choice I have been here approximately 9 days so far. I must say I made a wise choice at this location. Rio Rancho New Mexico on Rio Rancho Drive. EXCELLENT customer service and great accommodations. Clean and friendly. Ceaser at the front dest has been such a pleasure to deal with..mire so then others..He was so friendly and welcoming. Please know we will probably be here at least another week and its very nice. Ty very much Donna Digiacomo Rio Ranco dr extended stay