WORST experience with Guest relations EVER I just was screamed at and threatened with being kicked out by a violent guest services desk person. The story: I went by the office and rang the bell wanting to ask a question and get a hair dryer. No one came. I finally decided it wasn't a big deal, I went next door and used my key to get into the vending area to get some ice. My key worked fine, after getting ice and buying water, I then went to my room. My keys wouldn't work on my room door. I went back to the office. Rang the bell, HEARD and SAW nothing, so I knocked. The employee came rushing to the door and screamed at me asking if I wanted to get kicked out?!?! I told her I knocked because I didn't hear the bell so thought it wasn't working. She YELLED at me that she was a person who had stuff to do and I was violently beating on the door and if I continued to argue with her, she'd kick me out!! I kindly and calmly attempted to explain that I simply knocked because I didn’t think the doorbell was working and my keys weren’t working and I needed to get into my room. She continued to scream that I was arguing with her. Finally, I was able to get her to listen that my keys weren’t working. I told her that I was getting a yellow light and the door wouldn’t open. She proceeded to tell me that the keys were fine and I was just "doing it wrong". I needed to press it on the pad. I told her that's what I did and got a yellow light. She said that meant someone was on the room. I told her that no one SHOULD be in the room as my stuff was in there and I needed to get in. She "checked" my keys and said they were fine. I went back to the room, they still didn't work. I went back AGAIN to the office. This time, she checked my id to make sure I belonged in the room, and then she finally reprogrammed my keycard (which is what I wanted the first time). As I was walking away, I saw her smile snidely. She knew she should have reprogrammed my key the first time but let me walk back and forth twice to "punish" me for knocking?!?! I’ve never experienced such unprofessional and confrontational behavior. She was scary, nasty, and rude.

Nice to see this property improve! Great value & friendly staff. Close to stores, easy rideshare location, comfy beds! Completely different then I recall! Staff was friendly, and informative. Very convenient location - next to Starbucks, a casino, a really cute family owned pizza place called Gerry's.... I had my doubts, but was pleasantly surprised!!!

What a shame This Inn is a potential Goldmine. This in light of the Exponential growth in the Mobile Work Force and Business travers in the area, It Unfortunately has fallen short with the basics on standard of: Cleaning, Pest Control, Basic Maintenance and Guest Service. The management with Guest Services has created a culture with Guest Services that is really bad. This Inn has turned me away from ever staying in any of the the Red Roof's facilities anywhere. I was with my Godson and it was the absolute worse Hotel, or Inn that we have ever stated. I am certain the management will send a pre-made dear John letter, though after Two times (giving it a second chance) this Inn is plain out miss managed.

Clean room, friendly staff, great location Reserved two accesible rooms and we got side by side which made loading of walkers ultra easy. Friendly & efficient staff. Next door neighbors: Starbucks, Hard Rock casino, Scoreboard Lounge, Gerry’s Pizza. Across street: Denny’s & gas.

DO NOT STAY THERE... B A D, Bugs, Load Dangerous Not only is this hotel dirty, smells, loud, dangerous and has bugs, bad bugs that they justify. The Michael (General Manager) is a smooth talker and if the sky is blue and didn't fit his signorial, he would make up something. I am local to Rockford, checking in using American Express (A guarantee payee) and after 29 Day he made up laws (I wonder if the taxes go to proper places). Unfortunately, the other hotel in the area was booked and it was out of necessity staying at Red Roof (Even One day is too long) Michael assured me that the closing prior due Bedbugs a problem... It is a problem. I had to throw everthing brought into Inn, clothes and all out leaving. The uncontrolled noise level was unbelievable, Michael's answer to that " Did the Police Come"??? I had an AK type weapon pointed at me and other Guests threatened my life (Drug Dealers), consistent base from loud music every day of the week, to the point of renting a second room in the front of the hotel for a good night's sleep. The Red Roof is Two Inns at once: there is a portion for nightly guest from out of town, though the night clerk set me in the back with locals staying under distressed circumstances with financial assistance... I paid almost $2000 for the abuse. He also pockets all safe fees if you don't make it clear it wasn't used, then still will try to through on a deposit after checking out... my credit card company didn't allow. Another shame on Michael: He has some god people and is mismanaging them so bad... what a shame