Pelican Bay Resort

Cute on outside, looks are deceiving. Room was filthy yet we were expected to clean before leaving. Cabinet that pots were stored in was extremely moldy, shower had crack in floor repaied by duct tape, couldn't see out widows, vents clogged with filyh and dust. Swimming ool covered in algae. Dishwasher and paper towel holder just nasty.

Good cottage bad service/pool Gone downhill fast! This is our 4th year coming here and it will be our last. Nothing's changed about the cottages, but the pool was FILTHY!! It looks like the pool hasn't been cleaned in a week and since they changed to an Air B&B, the service has gone downhill! I called and emailed in the weeks leading up to our stay and got no reply. It was SOOOOO much better 3-4 years ago. If you came here before, stay away. It's not the same Pelican Bay. If you've never been and aren't interested in the pool, it's a nice place.

A total lack of customer service. On the night of our arrival, the property lost power in a weather-related incident. The property is unattended, so there was no way to contact anyone other than by using the Booking message feature. We waited for some time to see if the power would be restored, but there was no progress. Oddly enough, the property had a generator running that powered the swimming pool and hot tub. Nothing else worked, though. We had to check into another hotel. I later contacted the electric company and they advised that the power was restored just after midnight; we would not have been able to wait that long. I understand that these things happen, but the property was absolutely unwilling to issue a refund for one day of our stay. The property is old, and it smells old when you enter the rooms. The carpet had not been cleaned for some time and there was a great deal of dirt and debris present. The bathroom had a sewage/septic tank odor for the entirety of our stay. Part of this could have been related to the first night I took a shower. I turned on the shower to let the water heat up and stepped out of the bathroom. When I returned, the entire room was flooded because the shower drain was clogged with an unspeakable filth. Luckily there was a plunger in the room, so I worked on the drain for ten minutes and got it to clear. The smell never dissipated, though. There is no housekeeping, you must strip your own beds and collect dirty linens, and they do not provide amenities such as toilet paper because they are now an AirBNB. There is no mention of this on the Booking site. The final night we were at the property there was no hot water. I should mention that I used the Booking message feature to notify the property of all of these problems--again, outside of normal business hours there is nobody there--but they did not respond until after I had checked out of the property. Do yourself a favor; choose a different property in Rockport. There are plenty of others available.

Do not book, new ownership PBR used to be a great place, with the new ownership lots of things have changed. 1st rates have been raised which would be fine if the following things were not changed. No longer provide coffee filters, hot tub not heated “ but the bubbles work”, pool was filthy, you now must strip your room of bedding and linens, and take trash to the dumpsters, I guess I’m an employee, you only get one set of towels per stay instead of house keeping service each morning to take trash and leave new trash bags and switch your towels. The trash bags were so thin it ripped and I spent a bit trying to clean it up to haul it to the dumpster, at least provide quality trash bags, also no one is in office after 5 pm so if you need anything or there’s an emergency you have to wait till the next day. There is no after hours number just the office number where no one is at. Extremely disappointed, was a favorite getaway, now will no longer be staying here, it’s terrible. The staff is still very sweet and do what they can, but new owners have ruined this fantastic getaway trying to cut corners and save on cost of running a business in hospitality.

Lost electricity! Been coming to PBR for years I checked in on August 2, 2022. I was there to fish and recover from recent knee surgery. Wednesday evening as I was about to sit down for dinner the lights were flickering and ended up going out. They did not come back on until around 3 am. Now remind you we are in South Texas, with current temperatures higher than normal. Thursday, during the day, the same thing. I spoke to the office was not offered any kind of remedy for this unfortunate incident, the only thing I was told was if I decided to leave they would not charge me for the day. I feel like the guests should have been given some kind of concession for the huge inconvenience of no electric therefore no air conditioning. They did nothing. The property is under new ownership and not sure we will be returning. I work in property management and would never dream of treating my residents like this. I gave $175 inconvenience concession to 95 apartments due to the gas being cut off from an unfortunate leak. You have to take care of your people. They need to work better on customer service.