Filthy Rooms I booked via Chase Travel portal. After checking in close to 8pm I had to change rooms multiple times. The first room had mold near the window and an inoperable phone. The second room had dust bunnies and mold in the bathroom. After pointing out that the front-desk staff asked me multiple times if I was staying in the room alone, and the first two rooms were right next to the emergency stairs, the third room was away from the emergency exit but had a broken lock, mold in the bathroom, and staples holding down the wallpaper. The photos provided on the Chase Travel portal did not accurately portray the rooms I was placed in. After being on the phone with Chase Travel customer service for 1.5 hours to address the issue, send photos, request a full refund, and secure a different hotel near the airport, I was in line to checkout before midnight; I did not stay overnight due to the conditions of the rooms and broken lock. It took ~20 business days and daily phone calls with Chase Travel to receive a 100% refund. Chase Travel's vendor, Hotelbeds, followed up with the hotel's manager on multiple occasions to request a 100% refund: 9/30/23, 10/1/23, 10/2/23, 10/4/23, 10/5/23, 10/6/23, 10/8/23, 10/16/23, and 10/17/23. Chase Travel claims they (or Hotelbeds) called the hotel but often called after the hotel manager left for the day. The hotel manager responded on 10/2/23 to offer a free night for a future stay, on 10/10/23 to offer a 20% refund, and lastly on 10/18/23 to refuse the 100% refund. I declined both offers. Due to the hotel management's refusal, Chase Travel reimbursed me for the reservation. I encourage you to avoid this location if you can; but if you can't, may you have a better experience than I did.

Nice Room But Very Loud Between Rooms and Hall, Day and Night Not sure why people are saying how nice this hotel when we had so much trouble with noise from other rooms. Man next door coughing continuously. Doors would slam shut in all hours of the night. Need better system for letting doors close more quietly.

NOT all rooms have been renovated - Although the hotel has been renovated, not all of the rooms have been. I had a room that was clean but very much in need of a total makeover. Elevator was very slow. Breakfast not available for those with very early flights. Overall, a very expensive mistake. When booking, pay close attention to the fine print. Cancellation policy 10 days in advance. I had to change my reservation by one night, and I was charged for the original night through booking.com, then, although I found a rate that was 50E less on line, I was charged almost double the rate by going through the hotel to get credit for the first night. Parking is 15 E. I cannot recommend this site.

Reasonable Stay We were in a group and were checked in on 14 Sept after landing at CDG. The rooms were of good size, beds were comfortable and I did not find anything wanting. The breakfast spread was good. The only drawback was lack of public transport nearby.

Disappointing accommodation Most confusing about this hotel was its name - on booking.com and google maps it is listed as Hotel Inn Paris CDG Airport, however, elsewhere as for example here on Tripadvisor, it is known as Best Western Paris CDG Airport. This is also the name on the signage for the hotel which makes finding it rather tricky. Our room (227) was spacious and the bed comfortable. However, the bathroom, in particular the bath, was not clean. There was a bare minimum of toiletries - a liquid hand soap and shampoo in refillable pump containers. There was a kettle, two PAPER cups, very few tea bags and 1 milk pod (dated 21/11/21) which was clearly "off". This was willingly exchanged by reception who blamed the cleaning staff. Made us wonder how thoroughly the room was cleaned/prepared. The safe did not work and was replaced but not secured in place in any way. It could simply be picked up and carried out! The windows were flithy. The spa and fitness centre were closed apparently due to Covid. This was not stated on their website. The staff at reception were very friendly and spoke good English which was helpful.