Quality Inn Rosemead - Los Angeles

Horrible Hotel Way Overpriced Do NOT come here! Rooms are way overpriced and are not worth more than $50 per night. My booking is for 2 king beds, but he gave me 2 queen beds instead and without telling me before assigning it let alone before giving me the key card. 1. Horrible location; nothing nearby. 2. Room lighting is annoyingly ugly and bright (white bulbs instead of cozy yellow regular bulbs). 3. Charges a surprise $100 security deposit they oddly fail to inform the public of on any of the travel websites they're in nor in their own website. Furthermore, swiped it off of your debit card before even asking you permission nor if you need to pay it another way or with a different card! Skinny weird scary looking Latino dude with black spiky hair Wednesday night 2/28/24. What happens with guests who needed that money to pay for another night?! Or to pay a cab/Lyft to their next destination, or who don't have $100 on their card?!?! So clearly the manager here is an irrational thoughtless bias idiot. The guy said the manager does it to keep homeless people out. That's illegal; discrimination based on social caste. So I will be reporting them to all of the property officials including the California Attorney General. [I'll update this Review with employees names later.] 4. The blackout curtains don't pull, therefore what's the use of having them on the windows?! You can't close them, therefore Sun/light comes in room. Smdh. 5. Sink and shower water is BARELY THERE/EXTREMELY LOW PRESSURE.... MEANING....NO PRESSURE AT ALL. Tub drain is slow, backs up as soon as tub water spout is on instead of shower spout. 2. Musty stuffy hallways all 3 floors, and stairways (filthy/never cleaned), and lobby - despite them keeping lobby door open. 3. Breakfast is waste of time. I don't eat red meat nor pork, but UNLIKE the Bell Gardens location; this Rosemead location doesn't have sausages, nor scrambled eggs, nor pastries (in-plastic danishes/no danishes at all, muffins, McMuffin's, no wheat bread. Only white bread, she keeps only 2 pathetic hard bagels in the compartment, egg patties that are cold and have no taste whatsoever and are not kept in heat; which is an illegal health hazard). She's rude and invasive as if you're under surveillance by a guard. When at Bell Gardens quality inn that lady is courteous, out of your way, replenishes and cleans is her only focus, and she minds her business, goes and gets for you what's out or all gone or running low or missing. Keeps scrambled eggs hot and tasty, has non-stick spray for waffle machines. 4. I gave beneficial suggestions to the Asian male front desk employee 7:30am yesterday morning 2/29/24 who instead of saying "Thank you I will share those with management and owner", spewed baselessly insulting lame excuses and false assumptions....."the Bell Gardens location has more rooms than we do and are next to a casino so their rooms cost more, they can afford those better breakfast selections you say they have." "We can only choose pastries or white bread slices. "We chose flat tasteless egg patties instead of their tasty scrambled eggs because the scrambled are dehydrated." When the facts are: Bell Gardens location was only $4 more than this one and other times shows the SAME prices as this one, you CAN get rid of the hard white stale bread slices you called 'fresh' and replace them with pastries and muffins or provide both. You CAN provide scrambled hot tasty eggs, you CAN supply plant based milk not just Cow milk, you CAN provide sausages or sausage links, you CAN choose to stop being cheap and acknowledge the fact that it's because of what you're currently doig - that only a few people per morning bother to get out of bed 6:30am-9:30am to go in there for breakfast. Smdh. WAKE UP.....do better.

Dirtiest floors I've ever seen in a hotel/motel I'm not sure if I've ever stayed at a Quality Inn before, but I was surprised that a national chain would allow such standards. The rugs look like they haven't been cleaned in multiple years. The bed was visibly sagging and the pillows lumpy. The stairwell smelled funny. It seemed like they tried to cut corners at every chance they got. The two light fixtures in the bathroom each only had one lightbulb, not the two that it should -- it was the darkest hotel bathroom I've ever seen. I think they have a fitness room just to lure unsuspecting guests like myself. The staff were nice. And the breakfast wasn't just pre-packaged muffins and coffee. The hotel looks much nicer from the outside. These things keep me from giving it one star. I don't think I've ever rated a hotel this low before.

Worst hotel I've ever stayed First of all, when I checked in the guy from the front desk was super rude and he got upset after every question I asked about my reservation details, nobody greets the guests or customers, not even a good morning. The room was very old, the beds super uncomfortable you can feel the springs on your back, really couldn't sleep comfortably there and i still have a lot of back pain, when hotel beds supposed to be the most comfortable beds, also you can hear all kind of noices like floor cracking whe you are walking inside the room, voices, coughing etc. From other rooms and also bathroom faucet and from the upstair rooms too, the people walking, running, and talking in the hallway, I heard the 10 time sneezing of the guy upstairs. And that's not it, I had a cockroach in my bathtub that I had to chase and get rid of it, the towels stinks like grease or dry oil clothes, disgusting and the change your towels every 3 days (bc is eco-friendly _). And the worst thing, they include "breakfast" in the reservation like a big thing but NO!!, the only thing you can have there for breakfast is the waffle iron, and JUST ONE little syrup container (1 regular and 1 sugar free), one for everybody, no eggs, no bacon or sausage, no yogurt, no tiny cereal boxes like all other hotels, no bread or bagel, no cream cheese, no milk little containers just one thermos with milk, not very clean in my opinion, NO FRUIT just a couple of bananas, and when I say couple i mean it. Coffee was super bad, literally crap, and for me is the first thing I like to drink when I wake up "a very good cup of coffee". Very disappointed with Trip Advisor that recomends this super old hotel as a good staying place and a hotel with service like this should be super cheap. First and last time i follow TripAdvisor suggestions. The pictures in the hotel's profile are not of the same hotel.

security i stayed in the quality inn in rosemead during my stay the front desk issued a room key to my room and then unlocked door with master key while i was inside. this person was never asked for identification. i stay with my 2 year old daughter. we could of been killed robbed etc etc..... when i called corporate to make a complaint iwas then kicked out the hotel and asked not to return. i was paid up for a whole other week. this issue left my daughter and i on the streets with no money no place to stay for a week until my refund posted to my bank. i am a victim of domestic violence this could of seriously got my daughter and i killed. they put the whole fault on me. reading fact sheets they should of never issued a key without identification.

Bad service I'm traveling with my two kids a five-year-old and my one year old. so I came in to check in being tired with my boys at the beach after 3 hour drive from home ( Bakersfield)so I asked the guy at registration if they had any carts available for my luggage because I had my one year olds Pack n Play and bags and I wouldn't be able to do it by myself handling the bags and the boys he said we don't have any right now customers are using it. After i asked three times if he can find out and with his rude annoying tone said "I don't know when they will be be done" so I left it at that I walked out with my boys went to grab what i was able to carry and keep an eye on my one year old and my five year old when I walked in I asked him his name, he said Anthony and I said that's good to know. I guess when he saw me struggling with my kids and bags he said "there's a cart outside" I obviously ignored him I'm going to stay here for two nights and I can say I want to come back to be greeted with that attitude of his. it's not my fault you don't like your job. I believe more training needs to be giving to staff of how to be more helpful to people specifically if they see a woman or even a man traveling alone with children. Kids can't be left alone in a room while we un pack out cars. Just my opinion