Staybridge Suites Chicago O'Hare - Rosemont by IHG

Had a night stay before the morning flight on the next day Had a night stay at Edward Hotel, they provide to and from shuttle service. My room was clean and the bed was comfortable. The front desk staff was helpful and tourist friendly. They have a free coffee and tea corner at the lobby.

Good hotel. A fairly good hotel close to the airport and outlets etc Check in took forever due to the night receptionist being on a go-slow seemingly. Breakfast should be a lot better. You get the basics but nothing worth writing home about. Plus on weekends it should end at 11am and not 10am. The gym should have blinds on the windows as it’s in full view of the reception area walkway to the lifts. Some machines are broken. I would stay again though as it is in a good location for travel.

Good option for Ohare Layover This was a good value for our 1 night layover in Chicago. We called for airport shuttle they said it would be 10 to 15 minutes and it ended up being 30 minutes... not that big of a deal except it was midnight and we had an early flight out next morning so it seemed like a really long time waiting. There was something spilled on wall in bathroom that should have been wiped off, other than that everything was clean. It was nice to have coffee in the room and our morning shuttle driver back to airport was very friendly.

OVERBOOKED! TERRIBLE SERVICE! BEWARE!! TERRIBLE SERVICE!! We were some of the many unlucky folks to have their flights canceled due to weather at O'Hare International Airport on November 11. After booking a new flight for the following afternoon, we began looking for a place to stay for the night for our party of three adults. We used Reservationcounter.com and were told of an available room with a king bed and a couch at a big name economy hotel. The reservation agent then indicated there was a room with 2 queen beds at the Edward Hotel. Due to my 6-2” son having to spend the previous two nights on an uncomfortable pull-out couch, we opted for the Edward Hotel with the 2 queen beds. After a short time, the shuttle arrived and took us and two other couples to the Edward Hotel. We arrived at about 12:30 AM on November 12. We were checked in and given room 907, a large suite on the top floor. We proceeded to our room and entered. As we spoke to one another about the size of the room, a voice called out from the second floor above. It turns out the room had already been assigned to another couple. We proceeded to the front desk and got in line to change rooms. Now in a line with two customers ahead of me, I observed the front desk clerk, the same gentleman who checked us in, appearing to be somewhat lost. It is worth noting that during our first visit to the desk, there was a second clerk named Veronica, at the desk. Just like the first time we were at the desk, she stood nearby with a stack of papers and made calls on a cell phone instead of assisting with checking in the waiting customers. When the male clerk had questions, only then did Veronica walk over and assist him. It seems he was new and had to survive on his own. At one point, he called Veronica over and said they were out of rooms. I heard Veronica tell him to give out the rooms of people who had reservations but who not yet had arrived. When I arrived at the clerk and explained our situation, he said he meant to put us in room 909. He went through his list of rooms and assigned us room 525. Much to our delight, room 525 was not occupied. WINNING! But now there was another issue: this room had only one bed. There was not even a pull-out couch. So back to the front desk we went. After waiting for the clerk to finish with the two people ahead of me again (because Veronica was still standing at the desk doing paperwork), I informed the clerk of the issue. The clerk said that there were no more rooms available, a fact I was already aware of due to hearing his conversation with Veronica earlier. I inquired about a cot and was told there likely not one wasn't available. As we spoke, another staff member came out and spoke to the clerk. The clerk wrote down 3 room numbers on a sticky note and gave it to him. I heard the staff member tell the clerk that he would call from the room when he was through. I can only assume he was going to rooms to clean them since there were several people sitting in the lobby with bags. Before we left the desk, we were told by the clerk he would check on a cot and extra pillows and blankets and would contact us at the room either way. After one hour of waiting, I contacted the front desk and spoke to the same clerk. He said he had called the other staff member but did not get an answer. He said he would check on the cot and pillows/blankets and call us back. At 3;00 AM, after sitting in the lone chair in the room, my son went to the front desk. The same clerk was there and said there were no cots available but he would bring pillows and blankets up to the room. At 7:00 AM, we awoke to depart for the airport. No pillows or blankets were delivered. When we arrived at the front desk to checkout, the same clerks were working. Oddly enough, the clerk who repeatedly lied to us walked away as we approached the counter. Veronica, presumably now finished with her paperwork, handled our checkout. I asked about the cot and pillows/blankets and she rolled her eyes as if the other clerk was to blame. She then said, “I don't know anything about it. I left early.” This was a lie since she was there on BOTH occasions when I was at the front desk, a mere 6 feet from the clerk I was dealing with. My advice is to look elsewhere for your stay near O'Hare. A place where employees lie to your face, overbook, and hand out reserved rooms to the first person through the door, is not a place to spend your hard-earned money.

Terrible wifi, bad location. Not good for business travelers. Nice standard room with all the expected amenities. Free hot and cold breakfast in the morning, below average quality. Wifi cuts out on my devices when not in use. Only better than no wifi at all. No restaurant on site, only local delivery from pizza or Chinese places nearby. Free parking. Helpful staff. Room cleaning missed restocking tissues and coffee on different days. No same day laundry service which is bad for business travelers. Local drivers very aggressive and traffic can be heavy trying to get out. Good stay for one night when flying out early in AM. Shuttle service only serves the airport nearby.