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Sheraton Suites Chicago O'Hare

Rosemont, Illinois United States of America

Sheraton Suites Chicago O'Hare
4

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mweldon01
3 years ago
Customer service Amazing service from Sergio at the Myricks restaurant. Helpful, accommodating and attentive. Excellent! Sheraton is lucky to have someone so hard working and customer focused as Sergio. Airport transfer drivers Anthony and Robert were also excellent and helpful. Alex at the front desk was amazing as well and very focused on the customer having the best experience. Great stay!

Amenities

Center- Fitness
Airport Shuttle - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
Located in Rosemont (O'Hare), Sheraton Suites Chicago O'Hare is within a 5-minute drive of Allstate Arena and Rivers Casino. This hotel is 1.4 mi (2.3 km) from Lake Park and 2.2 mi (3.5 km) from Donald E. Stephens Convention Center.

Rooms
Make yourself at home in one of the 296 guestrooms featuring refrigerators and microwaves. 32-inch flat-screen televisions with digital programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a garden. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.

Dining
Grab a bite to eat at FLIGHT, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary at scheduled times.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
lisamorgan59
|1 review
Great stay ruined by excessive shuttle wait Stayed at this hotel before for trips. Never had a problem. The parking garage is down the street which is fine when traveling with my husband but this time my plane was delayed so I arrived late at 7pm. Got out to the shuttle area by 730pm. Still light...no shuttle. Called at 740pm and the hotel said they would be there in 10 to 15 minutes....I called again at 8pm....was told 8:15pm. I said I had already been waiting 30 minutes....she said there was traffic. What? This hotel is a 10 minute drive from airport. By the time the shuttle arrived at 815pm and we got back to hotel. It was dark and it was a scary hike up to the 4th floor of the parking garsge....not a person around. Wont ever use this again to park and fly from OHare.
mweldon01
|1 review
Customer service Amazing service from Sergio at the Myricks restaurant. Helpful, accommodating and attentive. Excellent! Sheraton is lucky to have someone so hard working and customer focused as Sergio. Airport transfer drivers Anthony and Robert were also excellent and helpful. Alex at the front desk was amazing as well and very focused on the customer having the best experience. Great stay!
dgillan
|1 review
Late night service...exceeded expectations Had an unexpected overnight In Chicago and showed up here about midnight. Was greeted warmly by Harrison and team and he hooked us up with toiletries and a great room. In fact, we were up near our room when Harrison showed up with a bag of toothpaste, toothbrushes and shaving kits. Our luggage did not follow us, so this stuff was clutch!! Our trip did not go smoothly, but Harrison made us feel at home and restored our faith in humanity. About to head back to the airport where that faith may be tested, but I smell good and my teeth are clean!!
bhicnslt
|1 review
Had to leave early for family We left our luggage here to get to a Cubs game, would check-in later. During game found out that we needed to get back to the west coast for family. Brandon at this property took it personally to make sure it was no stress here about rooms or getting luggage. Got us to the airport on-time… great customer service, so appreciative of the no-stress from Brandon.
BarryJ62704
|1 review
Dirty, dated and not worth the price. Have stayed here many times flying through Ohare, but the place keeps getting worse. First room we checked into was dirty so we asked to move but the second was even worse. The rooms are not being vaccumed with crumbs, debri, and stains on the floors and hair on the couch. At least the bed was clean. Marriott makes a big deal out of their extra cleaning care during covid but that does not apply to this hotel. The location convenience is nice but I would not stay here again. I looked at the reviews on the property's website and they say the same thing.

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