Worst Hotel Experience Ever We were in town as a family member was being moved to hospice and we needed a place to stay quickly, so we picked this hotel thinking that the Wyndham hotels were generally nice, and it was close to the hospital. Unfortunately this was a horrible mistake as we ended up having the absolute worst experience we have had with any hotel or chain at this location. The initial room I was given had a door that didn't fully close and latch, when I with two children and bags in tow, went back down to discuss it with the front desk I was asked if I knew how to use my room key properly. I reiterated what happened and the clerk explained how to use the key card again. Finally, I told him I needed a new room which I was given begrudgingly. I went to this room, the keycard didn't work at all, and I could hear a TV on in the room. Again, I returned to the front desk and explained this time that the keycard didn't even register on the lock, and I could hear the TV on in the room I was told both rooms were fine, and I must not know how to use the doors. The clerk then re-made the cards and very condescendingly told me he would come up and show me how they worked. On the way to the room, I showed him the initial room door issue and was greeted with an "oh well" attitude. Upon getting to the second room the clerk couldn't make the new keys nor his master key work and when he pounded on the door one of the hotel staff came to the door and told him that was where he was staying. I finally got a third room, now having drug my children and all our luggage to the desk and three different rooms to arrive to a battered and poorly cleaned room. There was damage to the walls, hanging rack, and other furniture, half drank fountain drinks in the fridge, and what looked like stained mattress protectors. At this point I didn't have much of a choice to go elsewhere due to the holiday and my children were tired of being drug around and emotionally drained, so we stayed. The next day I told the clerk I was checking out and going to find somewhere else to stay and was reminded that I was booked for that day as well. The room was horrendous, the clerk's attitude was not customer focused at all, and the fact that this hotel has the Wyndham name in it brings down the entire brand. At this point I don't plan on staying at a Wyndham again for personal or work-related experiences and will be telling anyone I know the same.

Horrible Experience! This has to be one of my worst experiences in a hotel. The bed was made with only a sheet. No blanket was stored anywhere in the room. I was awakened at 11:46 pm by what sounded like gunfire in the hallway. I lifted the receiver to call downstairs only to discover the handset did not have a phone cord attached. Needless to say, I booked a new hotel and checked out as soon as I could. I will add a couple of photos from the dirty bathroom. If I could give it Zero stars, I would.

My Stay Hotel staff in Roseville ROCK....The pool was excellent clean and warm....My room The Executive Suite was huge & clean....Front Desk Staff/Hotel Manager Conchita was Awesome

Dirty, loud, hang out spot I was extremely disappointed with our stay. The hotel was dirty - from the entrance, to the lobby, hall and the room. The halls were filled with litter on the floors. Our room had not been vacuumed - trash in every corner. The fridge was dirty, the vent in the bathroom was covered in dust. The wash clothes looked like they were cleaning rags (very dingy). Lots of people walking the halls and going to the rooms with the cleaning person . I believe, they only change sheets as the place is really dirty. We couldn't get the urine smell out of our room despite odor killing disinfectant and room fresheners. Breakfast - they don't have the pints of milk as seen in the images, there is a pitcher of milk that stays in the small fridge it was there all night until the next day for use. No pastries. They said we had to wait for the guy that was on call to come in before we could get a plunger for the toilet. 2 hrs later, my husband went down and there were two of them behind the counter. an employee kept his truck parked at the entrance each night and the alarm went off every few minutes. Most of the staff was very unfriendly and appeared and sounded annoyed that you were there. There were 2 that spoke pleasantries out of the 7 that we encountered. I will never stay here again and don't recommend it.

Disgusting place. Don't waste your money!! Lobby/hallways/breakfast area were filthy. Kids were running through the hallway at all times of the night. My room had a roach on the carpet, Questionable cleanliness for the sheets, no plate in microwave, mold behind toilet and on shower curtain. To top it off, my view was of graves in a cemetery. I left everything outside when I got home, to make sure I didn't bring 'anything' home with me! SMH!!