Candlewood Suites Austin-Round Rock by IHG

Very unpleasant experience! This hotel is simply disgusting! The facilities are dirty. The furniture is not only old but basted. The towels are yellow, and the facilities are simply falling apart. This hotel needs a lot of maintenance. One positive factor was the staff. They were very welcoming!

Great place to stay The bed was very comfortable and the firm pillows were the absolute best . My friend and I were pleased with all their amenities also loved that they always had coffee available and some fruits to eat. The team was always readily available to assist us and with a smile

Great place to stay while working Mustafah and Simon are great at the front desk. Stayed almost 6 months while working a project in Georgetown. They took good care of me. Staff friendly and pleasant. Plenty of local establishments close for eating out , stores are conveniently located. I had no issues staying here and would recommend this hotel to anyone.

Rude manager needs the boot! Reserve two weeks! The manager here is the worst! We booked a room from Sunday to Friday and told them we were going to extend it til the next Friday after and they said it was fine and that to let them know Wednesday so they wouldn’t over book the room! Monday came and we got told we couldn’t book the room for another week so we called corporate and they had their wonderful employee there Kevin accommodate us for the next week (that’s what we thought!) when Friday came the manager proceeded to kick us out with no where to go and refused to give us cash back and told us she would refund the money but it’ll take days! Thank fully we got it within an hour but she literally wouldn’t help us find anywhere else or even help at all and became so rude! She allowed her meth head friend to stay in a free room too! He tried to set a car on fire while we were staying there and the cops had to be called! They took our money and then when her friend got in trouble kicked us out! We were told ihg had no right to intervene! The woman manager needs to be fired and she made us wait to check in until 4pm because the state had came I guess and we nicely accommodated them without rudeness! She is rude and disrespectful and needs the boot the whole staff does because most the rooms are taken up by maids and the staff! The hotel hallways stink constantly and the only pleasant thing about staying was the rooms are spacious! Fire her before she gets you a lawsuit! She claims to be learning to be a lawyer which is a lie!

Nice staff and quiet Thanks to Trudy - desk clerk for he excellent service and expressions of concern. Other employees encountered were nice and supportive as well. Nice - stable hotel. The visit was very nice. Busy area of Round Rock and easy to find food, etc