Hampton Inn Salt Lake City Central

They didn’t return the stuff we forgot there We stayed for one night (Friday) and checked out Saturday. We forgot a bag from H&M in the room and I had thrown my Apple Watch in that same bag. I called the hotel to let them know I forgot it and the first time, the male that answered said he didn’t have access to the “closet” where they keep things they find. The second time they told me to call earlier while house keeping is still there and the third time the lady that picked up said she went through “all the lost and found” and she saw nothing for the room we stayed in. I’m very disappointed and angry because it wasn’t something cheap that was left there. I should’ve been more careful but we should trust that they’d return our belongings.

Will stay here again!!! Great location. Clean rooms and great maid service. Good hotel breakfast and good service. Nice pool area and great hot tub. Nice deck area to relax behind pool area. Quiet and relaxing lobby area with coffee and cookies. Minutes to downtown and beyond.

Poor Sleep Quality and Inflexible, Unfriendly General Manager As a Diamond member I used this hotel for a points redemption and had to check in after 11 pm. Checking in, I asked for a 1 pm checkout time the next day and was told by the front desk person I would need to ask in the morning. Fair enough. After a long day and needing to get some sleep, I entered my room, which was very warm and smelled musty. I turned on the a/c and the older wall unit was very loud. I tried to sleep and make it work with ear plugs but it was still quite loud. I was tempted to pack everything up and try to change rooms about 1 am but at that time figured the other rooms would be similar - after all the unit was old but not "broken" per se. Had to turn the unit off and managed to get only about 4-5 hours of sleep in a warm room - and had to get up early. In the morning I went to the front desk to ask about getting extended checkout until 1 pm. I assumed checkout was noon (similar to many Hampton Inns) and was told it was 11 am and the latest she could do was noon. I asked politely for a favor - my father had passed the day before and I was meeting all morning with funeral and cremation folks as I was from out of town and would appreciate being able to come back at 12:30 to check out and the General Manager held firm to the checkout time of noon - saying "the latest we only ever do is noon". She showed zero empathy and zero flexibility. She actually said that I needed to pay for another full day to get that extra hour! After basically shutting down my late-checkout attempt, I tried to tell her about my lack of sleep due to the loud a/c unit and she seemed totally disinterested, directing me to call the 1-800 Hilton number. In my 20+ years of staying at Hilton properties, have never encountered such a cold, disinterested G.M. wanting to listen to a less than desirable experience on their property. I had to move one of my appointments and switched my flight to later all because of the inability to (even pay!) to check out an hour later. My call to Hilton customer relations confirmed that this specific hotel has very strict rules on granting later checkouts and not having a day use rate. It's odd because this hotel is far from being a high-end hotel and was far from being sold out on this Monday stayover, based on how empty the parking lot was. But Hilton customer care can't force a GM to break their own strict rules so I did not open a case #. Between the GM's inflexibility with the extra 1 hour and the poor night's sleep due to a/c - plus the (smaller things like) a musty-smelling room - I do not at all recommend this hotel at all. Yes I own that I should've paid attention to checkout time. However there are so many great Hilton experiences I have had that this reminded me that occasionally you are going to have poor ones too. Happy traveling everyone and thanks for reading.

A Hampton Surprise A very unusual Hampton Inn, obviously a retro fit from another chain (Best Western?). They were still converting it over it appeared but very discretely, no impact to our stay at all. Seemed weird for a Hampton Inn though. Got to our room and it was massive... complete living room dining room and kitchenette with a separate bedroom. Best of all was the bathroom... the shower was huge. My picture doesn't really capture the size. The bathroom was also accessible from the bedroom and the living room area with double doors. And the price was amazing. The room furniture and decor needed some upgrading (which it sounds like was in progress) but really a great value. The staff were excellent as well. Had a great stay here.

Floors are gross The carpet and the cloth chair in the room were DISGUSTING! There were stains everywhere and I wouldn't have dared been barefoot on those floors. The bedsheets were ripped as well... It really needed to be updated! Additionally, our room was near the pool and we heard people laughing and screaming until 11 pm and the front desk had their music on all night, which also made it hard to sleep. Better insulation in the walls to drown out noise would have helped. Finally, the room was SO HOT. We were all sweating all night and couldn't get the room to cool down. On a positive note, the hotel staff was friendly and the fresh cookies at check in were nice. (That is the only reason I'm giving this hotel a 2 star rating instead of a 1.)