Hampton Inn Salt Lake City - Murray

No hot tub or pool Went on ski vacation. Hotel hot tub was out of service for 4 of 5 days we were there. Manager had no idea about when it would be fixed. Only able to use first day of stay. Light switch in bathroom flickered was not fixed after reported. Breakfast was satisfactory.

All great! We had just driven for 12 hours, we had a ton of stuff, we were tired. Brian at the front desk was so helpful. We felt perfectly comfortable leaving some of our stuff with him in the lobby while we brought a load up to our room. He also let us know that it was safe to park across the street.

Rooms just as nice as the real Hilton downtown and don’t know what that really says lol The rooms are almost identical as the real Hilton down town I’m not sure what that says about Hilton but this place was only 80 something dollars. The walls are just as thin at the Hilton that is 200 dollars a night. The only difference is that there isn’t a bar where you can take a 25 dollar bottle of wine to your room for 100 dollars. This place is completely adequate. I think the people with the negative reviews don’t have much experience in hotels. I’m in a hotel at least 90 nights a year. The Hilton brand is so good in Utah. I have stayed in the one on foothill like another person was mentioning how much better it was and the only difference is a a little shop where you can buy a Kirkland bottle of water for 4 dollars. When I want to stay somewhere like the people complaining we’re expecting for literally 60 dollars more you can stay at a Hyatt brand and in my experience it’s worth it if you don’t want to collect the extra money from your tdy allowance. You spend 90 dollars for a room and expect a luxurious experience I just find it humorous. Eat your waffle, yes the walls are thin, sleep in what you paid for because it’s not bad and stop trying to give a crappy review. My room as always been clean, the staff as always been friendly, I have never had my meds stolen like at the Marriott whose housekeepers have access to the safe in the room. You are in a bargain hotel if you want a completely silent room go to to the Hyatt regency and you will get what apparently you expect of all hotels. Other wise stop trying to ruin a business. Also if you have a daughter in a wheelchair in a sensitive medical condition spring for the extra 40 bucks. Again this place is fine comfortably and meets all my needs plus there is hbo. The one and only issue I have had is they ran out of towels so I can’t take my nightly sorry and they need to switch to a k cup coffee maker.

OK stay OK stay, the location is very central. Service at the front desk was SUPERB a huge that you to "BRAIN" who was extremely helpful. I often stay at Hampton but this Hampton badly needs renovation, I did not like the pillows and room light was poor, lots of bathroom space but no place to hang pillows. Breakfast was very good.

TERRIBLE EXPERIENCE BRIAN AT THE FRONT DESK WAS EXTREMELY RUDE!!! .and has no idea how to treat a guest!! No customer service !!! BILL ALUAKH PLEASE TRAIN YOUR FRONT DESK !!!!!!! Apparently he could not cancel same day reservations even when I offered to pay a cancellation fee. That’s so ridiculous! He says he has to get approval from his GENERAL MANAGER for every cancellation. Which is absurd because the GM IS NEVER ON PROPERTY. !!!! Learn how to use ONQ and your systems! You should not be working at a Hilton.