Hotel Stein

Good location, disappointing experience I made a mistake when booking this hotel, booking 3 nights instead of 4, average £200 per night. I tried to add another night but none of the agencies seemed to have any availability. I contacted the hotel direct to be told that no-one was on reservations, and to go to the website! This I did and paid 418 euros for one night, for what I think was a "junior suite" There was tea & coffee maker in the room, but no milk! I had to ask twice for some to be brought up! The next morning we found an item of ladies underwear on the bathroom floor. It hadn't been noticed before as the floor was dark. The outside window on the balcony would only open about 5cm, (this was not a safety feature, the handle caught against the inner door, which would not open!) Breakfast (buffet) no mention of any cooked food, was in my opinion overpriced at 33 euros, even with a prepaid price of 27 euros was still over the top for what it was. We chose the a la carte option which was reasonable value, and nicely cooked. Must praise one of the waiters, Andre I believe who went out of his way to make sure we were well looked after at breakfast. Towel rail, because the shower leaked all over the floor, some of our clothes got wet, we put them on the towel rail to dry, it's not working, I'm not a plumber but I know when a sticky thermostat needle is causing a problem. When I reported this I was not that the towel rail was not adjustable (I guess that was their way of saying there are 2 positions - off & off) I reported it a second day, even offering to fix it myself if they could get me pliers and a can of WD 40! It was still not working when we left. The staff were OK but when I raised these issues on leaving I was just told I'm sorry! One other member of staff worthy of mention was Otman(?) on of the concierge/porters, very helpful & pleasant. Poor value for £200 a night, never mind the £400 I paid for the first night!

Hotel Stein - Beautiful views, great location We stayed here for a week. Great location close to everything with wonderful views of the old town, fortress and river. Staff were very pleasant and helpful. Our room on the 5th floor had a beautiful view across the river to the old town including the fortress. The room (described as a junior suite) was quite spacious with a huge bed, a desk, sitting area for two, fridge stocked with complimentary non alcoholic drinks, kettle and coffee making facilities. The bathroom was more than adequate with large walk-in shower, a range of toiletries, soft towels and plenty of space for our things (no bath). Breakfast is served in the rooftop restaurant where the views are spectacular although you need to reserve a breakfast table if you want the best seats in the house. At night, the terrace restaurant was crowded and noisy (it is a popular choice for external guests) so we ate elsewhere. It also stopped serving food at 9.30 which we thought early but we would definitely stay here again. Thank you for making us feel so welcome.

A fantastic spot on the river The hotel is a fantastic spot with everything in the City within easy walkable distance. Our room was very contemporary, clean and very comfortable. There are two sets of double glazed windows and the door is really heavy so you did not really hear any noise, even though we were on the first floor overlooking a fairly busy road. The decor of the hotel is very pretty and stylish and i would definitely stay here again. My only criticism is that the breakfast was mega expensive (E75 for 2) so we went elsewhere each day at a fraction of the cost.

Beautiful luxury hotel LOVED this hotel. Situated on the river with spectacular old town views. The staff were all so friendly and the rooftop bar where breakfast was served was spectacular!! The room was gorgeous with fancy amenities. Would absolutely recommend this hotel to anyone.

Stein - April 2024 Perfect location - 15 mins walk at most from anything you want. Really pretty outside the hotel. Staff were very nice and helpful for any questions and gave great food recommendations etc. We were upgraded to a Junior Suite and it was spacious, clean and had everything we could want in it. Really enjoyed our stay and would definitely return!