Bed Bugs After staying 1 night in this hotel, I woke up with bed bug bites on my arm, leg, and face. I had the characteristic cluster of bites located on several areas on my body. I even found a bed bug in my bed when I woke up and found my bites. I complained to the front desk and demanded a full refund, to which their policy was to either give points or a 30% discount. The manager wasn't even present on the Sunday morning that I checked out, but she eventually agreed over phone to give a full refund. The front desk ludicrously assumed I brought the bed bugs to the hotel. I drove from my bed-bug free home straight to the hotel, showered at the hotel, before tucking in bed for the night. I was greatly offended at their accusation of me bringing in bed bugs. The standards of cleanliness and accessibility of the hotel room were also bad. The room itself had sparse lighting and felt dark, even with the blinds fully open. There is no light near the shower and there was no shower mat, I felt like I was going to slip and injure myself in the shower. Near the front door of the room, there was a strong nacho cheese smell and I located it behind the mini fridge. I don't understand why house keeping hadn't cleared the obvious odor before my arrival. The bed bugs was a nightmare to deal with after my stay at this hotel. Suffice to say, I will not be staying in another Holiday Inn Express in the future.

Terrible The shower pressure and the room darkness were the only positives. I won't be staying here again. The items below were unsatisfactory: 1. I was charged more than expected 2. The room was FILTHY and I had to immediately go out and purchase cleaning and disinfecting supplies to make the room habitable 3. There was a terrible "number 2" bathroom smell upstairs coming from the hallway 4. The air conditioner was noisy and vibrated the entire 2nd floor and created a knocking sound in the walls. 5. There was no daily room cleaning. 6. Towels were not replaced. 7. Trash was not emptied 8. We had to wear shoes because the carpet and floor was stained and dirty. Our feet would get dirty from walking barefoot. 9. The ice machines did not work 10. When we would call the front desk for supplies, we often would not get an answer. I would not recommend this hotel and I will not stay here again.

Poor customer service The night front desk agent was rude and unprofessional. He decided to hang up the phone on me instead of telling me there was no rooms available . After calling a few times he picks the phone up and says “ we are booked. What do u want?” Worst customer service experience in San Diego area

Old IHG Property The parking is VERY tight and little of it. There is a parking garage but probably only 20 spots; for were being used for hotel furniture. We got in late and we're giving a king with a sofa bed instead of the two queen beds that I requested. If I wanted one of us to sleep on a sofa bed I would have requested that. The rose furniture was somewhat updated but the rooms smelled I can hold a property. Pillows were also not fresh smelling. The walls are very thin you could hear people in the next room talking. I would not stay at this property again nor would I recommend it.

Old hotel, rude staff The rooms smell bad, middle doors not working, inaccessible parking, rude staff, loud ac ceiling type shakers. This hotel is making holiday inn express reputation look bad. I requested to be placed in the other building because of the parking issues at the old building section and was told no room left, which is funny because the parking was empty and the rooms were not lit. You think your customers are stupid? You need to: 1. Renovate your rooms 2. Re-train your staff 3. Be courteous, if you don’t like your job find another one. For the price, I suggest you look for another hotel. Don’t be fooled just because this is a holiday inn express.