Great Wolf Lodge Sandusky OH

Horrible customer service After checking in we went to the water park and it was a horrible experience. We encountered a life guard who thought he was superior to all of us guest who without us, he wouldn't have a job. He treated my granddaughter awful. And when I tried to report him, his boss defended him and basically said they believed him. I asked if they could tell me his name and if he worked the next day because if he was going to be there then we didn't want to be. They refused to tell me his name or if he would be there. After spending $1500 for a 2 day stay and all the extra packages we added you would have thought we could have at least been told if we could have an enjoyable day or not. Attached is a photo of the life guard in question. Definitely won't ever come back here again. Over priced and rude

Wonderful Nice place super nice people! I'd definitely take my family again. Although the room I booked wasn't ready at check in. Hey made sure I got an upgrade so that was nice.

This place has become a scam... First I booked the room for my kids and I because I seen a nice deal. After booking I find out I am going to get charged 35$ for a "resort fee" and 15$ to park in their parking lot. There is no other option to park anywhere else so you have to pay these fees. They try to sell you all these packages - wands, build a bear, bowling, etc. I would recommend not to purchase anything until you are there. I purchased the breakfast package which was 55$ plus tax and thinking it was a buffet. It was a tray with 5 tiny pancakes, scrambled eggs, some meat, potatoes, small fruit cup, and one drink. You can order more if you want but its not that good. When I looked at the prices it was the same as purchasing it there so its pointless because my kids wanted cereal and other things on the menu. Also we had to wait 40 minutes on a Tuesday morning to get a table even though there were many tables available. The pool doesn't open till 10am and check out is 11am so my kids missed that hour window to swim. There is a Dunkin doughnuts there if you prefer to get sandwiches from there too. The bowling is 24.99 for the family but I got charged about 8$ a person and they didn't want to adjust my card. I also got charged 80$ for towels that we returned but we didn't scan our wrist band when we did because NO ONE TOLD US TO. When I called to get my money back for that they transferred me twice and I was on the phone for an hour and a half! Why would anyone want to take used thin old towels?! As for the water park I would say its okay for younger kids under 8. Kids over 8 will get bored after a half hour and will want to go play in the arcade which is crazy expensive as well. A VR game for couple minutes was 40 credits! So just a heads up everything will add up once you get there. I would recommend Kalahari over this place its cleaner and less outdated and less boring and your time and money will go a better way overall.

Disappointing food at high prices colored the whole trip. Every year we go to a Great Wolf Lodge in a different location and this year we went here with a group of friends to the Sandusky location. The lodge itself was not bad if a little packed as you would expect an indoor waterpark to be in OH in January. Unfortunately, the food is what brings this review down significantly. As normal the prices were high since you pay for convivence, but unfortunately this time the food quality was horrible. For food, drinks and dessert we spent about $350 before tip for our group of 5 adults and 4 kids which wouldn't be so bad except the three of the orders had to be sent back for taste and quality, and the rest were only flavored by the salt and pepper we added to them. Even the water park food was bland enough that my kids didnt want to finish their chicken or fries because they werent as good as the frozen stuff we had at home.

JUST NO! I made a reservation 60 days in advance and then decided to stay elsewhere because we felt the property was in need of updating. It looks shabby and for the money I could book a better accommodation. It was nearly impossible to process my refund. First I tried to cancel online, but no option to do that. I could upgrade my suite, add on amenities - all money in their pocket, but no cancel link. The agent I reached said I had to pay a cancel fee when I was told that there would not be one when I booked (more than 60 days out). Then she kept telling me (3 times) that she could not find the card on file that I had used to make the reservation. Apparently she did not see an issue with being able to refund my payment with no card on file and asked me if I wanted to give her another card! I felt like I was being scammed. Finally, I asked for a supervisor and with a little effort he managed to process my card refund. All of this took well more than 30 minutes - it was frustrating and upsetting to say the least.