Hampton Inn Sault Ste Marie

Ok not great We are Hilton Honors members and with this hotel that was not recognized . The guy at check-in did not greet us or welcome us. Did not ask for id or card. Simply asked if we wanted to use the card on file and gave us the keys. Room: Had a horrible smell. A bottle of air freshener later smelled returned. The room was dark and needed more light. The hot tub in the room was small and not able to fight a couple. The shower was a tight fight. Difficulties in wash up. I have a bruise on my arm from hitting it on the bar. Breakfast: It was not good. First morning the sausage did not look cooked, and the little omelets had ham in there. No option for people who don't care for that. Staff: Not friendly our second night, we went down for a snack and clerk was watching football and gave us the impression we were bothering him. We would think twice before staying here again

Customer Service Experience When my husband made the on-line reservation he added a request for a room away from the elevator & ice machine on an upper floor (we understand this is a best-effort request). We arrived on a Sunday @ 3:30 pm to a sparsely filled parking lot. The front desk employee was not impolite but said very few words - we didn't catch his name but he had a beard and an AR-15 tattoo on his forearm. He assigned us a room on the 3rd floor (great) but as the elevator opened we found our room was directly across from the elevator door. Upon returning to the lobby and requesting a room further away from elevators & ice machines, he then assigned a room on the second floor, which turned out to be... immediately next to the elevator. *sigh* My husband, now frustrated, returned for a 3rd try and told the employee that he felt like he was getting a runaround. In response, this employee then literally threw both arms in the air, turned his back on my husband and disappeared into the back office without another word. At that moment, another employee (Duane) stepped up to the counter and politely asked how he could help, while my husband explained our situation. Duane very politely explained that the housekeeping staff was a little behind at the moment but that they should have a number of better rooms available if we could wait about 10 minutes. We said yes, absolutely, and in just a few minutes he walked over with key cards for a great room on the 3rd floor at the end of the hallway. Perfect. Our stay for 4 nights was fine aside from our negative check-in experience with a very unprofessional employee. This was a minor request and my husband was not belligerent or even raised his voice. I want to commend Duane for his professionalism and manner in resolving things for us with a solution that was actually very simple. I did submit this feedback to the Hampton Inn. I didn't specifically request that they contact me and I haven't heard back from them.

decent stay overall, nice/comfortable hotel. the bathroom was a bit gross and didn't seem to flow with the rest of the hotel, bathroom made it seem like the hotel was older. check-in/staff experience was not the best... we had to carry the pack-n-play up to the room for our toddler.

Clean and comfortable The check-in process was smooth, efficient, and friendly. Dwayne at the front desk is definitely a plus. My room was clean, comfortable, and spacious. The breakfast was better than expected, and the breakfast attendant was friendly and helpful. The only reason I gave a 4 out of 5 was the price, I thought the hotel was a bit overpriced. I guess it's par for the course in a seasonal area. All in all, it was a good stay.

Well Done. The pros: clean hotel, decent breakfast, courtesy staff, good location, fair prices, good mattress and pillows, cold air conditioning. The cons: toilet didn’t flush, coffee could have been stronger. That’s it. The question is would we come back? Absolutely we would.