Great Wolf Lodge Pocono Mountains, PA

Mixed review First time at GWL and spent 4 nights as a family with a 4.5 year old and 1.5 year old. They kids had fun and the slides and water was fun for them. As for the adults, we are pickier , so I do have some gripes. First, my toddler caught a fever the second night, which I guess can’t be totally blamed on the lodge since toddlers aren’t the most hygienic and eat off the table. We got the kid cabin room and had a sofa bed. Mattress of the sofa bed was very flimsy and thin. The ceilings are so thing and you can hear the kids running around for hours on end. The staff won’t make up bed, but they do however keep your towels well stocked. Food at the buffet is decent, but overpriced. We got an outdoor cabana for 2 days and the staff was very attentive. When we first arrived, a huge section of the rug by the porch was damp and I mentioned it to staff and they said they’d check it out and never did. I didn’t bother following up since it was too much of a hassle to move at that point. All in all, I have mixed feelings about this place. I don’t think staying more than 2-3 nights is worth it.

Safety Concern—I’ve Been Ignored for Nearly Three Weeks It has now been over two weeks since a deeply distressing incident occurred at your Poconos location, and I’ve yet to receive a formal response from anyone—either onsite or from corporate. My 8-year-old son was held under water by another child in the water park. I witnessed it happen right before my eyes. A water park manager later told him, “I’m glad you’re okay, buddy. Sorry that happened to you.” That’s not enough. That is not an appropriate response to what could have been a fatal event. I was later told the water park was busy and a single lifeguard was watching two areas. That is not a valid excuse. It’s a dangerous staffing failure. I approached management first thing the next morning to file a complaint, doing my best to remain composed and not disrupt other families’ experiences—because I truly wanted to handle this quietly and respectfully. This is supposed to be a family resort, and I didn’t want to cause unnecessary panic. To make matters worse, when I asked to speak with a manager that day, I was told, “They don’t want to speak to you since it happened in the water park.” That response was not only dismissive but incredibly insensitive. I also followed up on social media and submitted my booking number. Still—no action. No follow-up. No formal outreach. Let me be very clear: I did not want to escalate this publicly. But ignoring this situation forces my hand. Something must change. Saying the resort was “busy” or that you were “understaffed” is a cop-out—and it is the worst thing to say to a mother whose child was held under water at your resort. What happened is not okay. The lack of urgency and accountability afterward is even worse. Do better—and tell me how you will do better. I refuse to let this go unaddressed. Another child should not have to suffer for this resort’s failure to act. No formal incident report was taken.

Decent resort but lousy overpriced food The resort itself is well maintained. The staff was off the charts amazing. Like Disney amazing. They are the reason I rated 3 stars over 1-2. That’s about where it ended for us. The rooms are showing signs of age. Even the new mountain tower rooms have issues. We lost power on and off in half the room. Like in the middle of showering. The food has gone wayyyyy down hill. It’s stupid expensive and poor quality. We bought the fireside package but they were closed for breakfast and we got stuck with Timbers buffet which we did not like and had tried to avoid by getting the Fireside package. I understand you can leave and get food but then it’s a mess to find parking. Dunkin ran out of donuts every morning. The ice cream shop didn’t have bunch of stuff that they had advertised (waffle cones, couldn’t make the key lime shake). If the food has been decent it wouldn’t not have been as big of a deal. We go other large theme parks often and we’re used to expensive food in these environments but it was really terrible. Overall it’s the reason we will not go back.

Not a fan We did not like this location, we came and checked in early as it said you could to enjoy hanging out at the lodge. We decided to grab lunch while we wait and couldn't find anywhere to sit, we asked someone from great Wolf Lodge and they told us we could sit at the baby tables in front of the elevator (I'm 9 months pregnant I'm not going to fit in a baby chair) we ended up just going to eat in our car. When we were staying in our room it sounded like a heard of elephants were above us, and I'm sure they were just normally walking. Room seemed clean, water park was insanely crowded,

Adult only hot tub is dangerous Visited your Pocono, PA location this weekend with our 17 year old daughter and her friend. Thought this was finally a trip where we could enjoy the “adult only” hot tub area as we could let the girls have fun without a parent hovering over them. We were wrong. Although lifeguards regularly walked through the hot tub area to get to the employee only part of the building, no one enforced the “adult only” rule. While having a bunch of splashing young teenagers in the hot tub was annoying, the number of really young kids (4-8) which parent let into the water while they turned their backs and drank a lot of alcohol was quite scary. There was no lifeguard and literally NOONE watching these very young kids who often slipped out of sight beneath the bubbles without anyone noticing. We could not relax in this area at all and had to leave after a short while both days as we feared we might witness the death of a child. Shame on those parents, but sham on GW too for letting this happen. Someone is going to die if GW does not enforce its adult only rule in this area! There were also issues with the food ordering kiosks each time we used them and there were not enough tubes for the slides (especially double tubes) but those issues seemed minor when we thought what could have happened in the hot tub area.