Hotel needs Quality Control. This could be a great hotel. However, the drapes were hanging of the rod and one of the overhead lights had a dead lightbulb. Second, the smoking area is never to the entrance door, but it should be at least 50 feet away. If I owned the hotel, I would check each room quickly for maintenance needs. A maintenance employee could also do this. A little care and this would be a good place to stay.

I would give a ZERO if I was able. I booked my room well in advance from the date of my stay. I booked directly through the hotel and not a 3rd party site. They overbooked and gave my room away. I traveled over 3 hours and had no where to stay after a concert I was attending and had no choice but to drive home which turned out to be almost a 4 hour trip home. I would never recommend this hotel to anyone.

Ignorant and rude Our stay was ok I say ok because the general manager of the hotel has been less than accommodating my wife daughter and emotional support animal checked in a few days ago room was great..one day my daughters toy ran out of batteries I asked the general manager if he had more he replied yes and just before he was about to give them to me he asked me what were they for so I explained there for my daughters toy it just ran out of batteries he then put the batteries back in the drawer and pointed me to Walgreens..the same day I found out the room we are in doesn't even lock I mentioned this to the general manager who says he wasn't aware of the door not being locked so I said ok can you switch us to another room on the 1st floor due to the emotional support animal he's then says we only have one room on 4th floor; so then I said that's to high when you do have a first floor can you let us know..I mean the area is real sketchy so I just wanted my wife and daughter to feel safe..so the next morning comes I get up and see the housekeeper getting her cart together so I walk out the room to get towels I notice the housekeeper board standing upright on her cart to where I can read it from stepping out my door the housekeeper had two rooms on first floor vacant dirty which means they just checked out this morning or she rolled them from yesterday..so knowing this information I proceed to the front desk where the general manager is and told him I need my room changed he proceeded to lie and say Thier was nothing available I told him I seen the housekeeping board and it said Thier are a couple vacant dirty rooms on the first floor he immediately gets defensive then he starts saying he doesn't know if the room will be cleaned then I replied shouldn't a non locking door in your hotel be first priority? Why didn't you mention it to the one housekeeper you have when she started her day then he replied you can leave and get a refund if you don't like it is this the way you guys conduct business I mean your main job is to accommodate guests staying at your hotel I mean the general manager made us feel like we weren't welcome here

one of the worst trevel experiences I have ever had If I could give this motel -10 stars I honestly would. Where do we even start? Perhaps we can with the toothless prostitutes and other shady and unsavory characters that were roaming the halls and loitering outside? (we saw that a giant rock was placed between the side door propping it up for partygoers to come and go as they pleased). Maybe then we can talk about the avuncular stench of urine and funk that started in the common areas and ended in our room. I heard so many other guests vocalize the same complaints directly to staff. It was so bad that in spite of it being 11 PM and having nowhere else do go, we almost decided to sleep in our car. But we stayed - BIG MISTAKE. The next day as my fiance is in the bathroom and I amn on the bed, I hear a MASSIVE commotion in the bathroom. Upon entering, I literally see the ENTIRE ceiling of the shower has collapsed. There is debris and asbestos looking material EVERYWHERE. IT WAS UTTERLY disgusting and alarming and the cherry on top. Of course we got ample video and photo evidence which sent shockwaves through everyone. We then go downstairs and tell them we are leaving and that we DEMAND a refund. They wanted to put us in a different room, ARE YOU KIDDING?! Needless to say, they were pretty eager to issue a refund but claimed they had a process for all this and blah blah blah. We then leave but not before the police show up responding to a call about a strong arm robbery in the parking lot - PAR FOR THE COURSE. Well long story short, the refund was a TOTAL clown show since we booked it through a 3rd party - ALSO A TERRIBLE SCAM (Last Minute Travel). They totally lied. They said they would refund the money after 10 business days, waited 13 never got the credit back. Called in again (takes 30 minutes to speak to corporate) - also LIED again and said they did refund it. Had to dispute the charge with my bank only to find out months later I lost the case as they said "we don't issue refunds because it is through a 3rd party). " Now, I will be reporting both these companies to the Better Business Bureau and doing my best to expose their lies and thievery to my family and friends and to the general public at large. STAY AWAY LIKE YOUR LIFE DEPENDS ON IT BECAUSE IT VERY WELL MAY !

Overbooked Overbooked, did not let us check into our prepaid room that we’d been charged for, was zero help in finding us similar accommodations nearby. All around one of the worst hotel experiences I’ve had - ended up having to drive over an hour for a similarly priced hotel last minute.