Leonardo Royal Southampton Grand Harbour

Won’t be back! Room was okay however bathroom in desperate need of modernisation, shower in bath. Balcony lovely as blue skies and sun. Bar had no draught beer as all pumps off and when asked for pink champagne, told ‘we don’t have it.’ Went down for breakfast, said hello to receptionist who ignore it, asked for room number, then said ‘sit wherever you want it’s a buffet, you understand.’ Lovely!! Often found that hotels are ‘saved’ by their great team of staff however this hotel is dreadfully let down by staff who are short, abrupt and couldn’t be bothered

Good location but needs money spending on it Great location for west quay and town. Turned up to be told The pool facilities were not in use, No discount offered. The hotel needs a complete makeover, large window blown in the bar. Hallways tired, marks on the paintwork, carpets worn. One Lift was out of service, but did get fixed while there. The room bathrooms are tired, black mould marks round the bath. Our curtain pelmet was all broken. Food - we had breakfast was ok plenty of choice. Bar at night lacked personality. The team need to work on there hospitality, as felt they were not happy, didn't smile in two days we were there... £14 for a cocktail...when you can go across carpark to all bar one on the quay and buy a cocktail get one free. Badly needs updating.

Pre Cruise one night stay Pre cruise one night stay. Booked 01/09/24 to stay 02/05/25 and paid £144 for a standard king room. I chose this hotel over the cheaper alternatives (Premier Inn £64 & Holiday Inn Express £72) due to its leisure facilities so we could have a relaxing afternoon in the spa. On arrival we were assisted with our luggage and directed to parking just behind the hotel (£7 payable at the desk) which is a lovely touch. I had advised the hotel we had a dual birthday & anniversary celebration and they kindly upgraded us to a deluxe king balcony room and also agreed to a 12pm check-out (11am is standard) However they also informed me that the pool and leisure facilities (the notice on the desk said 'they were sure we would understand') were closed which was a huge disappointment and there was no offer of any compensation or rate reduction for this. I did negotiate a (reluctant) waiver of the £7 parking fee but as this was the primary reason for choosing the hotel I was left feeling dissatisfied. The room was quite classic in decor but the room was spacious and the bed very comfortable. The room had also been decorated and treats were also left for us which was very appreciated. The air con was half hearted but there were a number of rooms with a/c engineers onsite so perhaps a hotel wide upgrade is going on. Breakfast was included in the rate and was delicious and plentiful and had all the items you would expect to find. We spent the evening sampling some excellent IPA beers at The Dancing Man Brewery just a few minutes from the hotel and would highly recommend a visit here. I would recommend the Leonardo Grand Royal Hotel for its location to the cruise ports, the room quality, food and staff we interacted with were all lovely.

Jimmy and Bruno are excellent Had an amazing stay at this hotel. I had a long trip from Surrey to Southampton and just wanted to check in and relax. The staff on arrival were polite and informative. Jimmy, the hotel manager I believe and Bruno, another hotel manager, couldn’t do enough for me. I required advice on where to dine and they suggested the hotel restaurant…. Skeptical at first, but I was pleasantly impressed at how well the food was presented and tasted… absolutely delicious. I definitely would recommend staying here again as the treatment from staff is of high quality and so are the rooms.

Great location , nice hotel I really liked the hotel , the location was great , Breakfast was good , the bar manager on 25/04/25 was so rude , he shouted at a staff member in his own language, and I was so upset for the staff member . I left the bat & sat in the foyer instead . I want Ed to report him and his disgusting attitude. He is a complete let down to this hotel , & I would not stay there again if he is on duty