Waterfront Southport Hotel

Fantastic stay and wedding! What can we say. This was the most perfect setting for our wedding. The wedding from start to finish was absolutely amazing, everything was magical. Ella and her team were a pleasure, they made sure everything was perfect and they really worked hard to provide the best service. The food was absolutely delicious for a hot food buffet, everyone said it was delicious. They even made sure the bbq could still happen although the weather wasn't fantastic, they put a gazebo out just for us. Myself and Luke cant thank everyone enough. The waterfront will forever have a special place in our heart.

Date Night Away Booked by my girlfriend through Hotels.com for a night away . Managed to find the car park via the construction site next door . Made our way to reception to check in and paid £15 to park onsite (apparently free if you book direct with hotel) . Check in was speedy and efficient . Had a room on the second floor , which the receptionist told us was away from the wedding that was being celebrated that night . Our room was spacious and clean but the fixtures and fittings were a bit tired /dated . There were also some stains in the carpet that we wouldn’t expect for a room in a 4* hotel (or for the room price) . Room was a bit stuffy on entering so we tried to open the window for some fresh air . No window latch present , just some gaffa tape , so had to adjust air-con . Bed was very comfy and clean , bathroom was spotless and modern . We had a good night’s sleep . . the rooms seem well insulated against external noise . We had a member of staff knocking on the door at 10am to see if we’d vacated (check out stated as 11am) . Adequate for our requirements but would say that I’ve stayed in better appointed 4* hotels .

Fabulous Hotel, never disappoints Second time visiting The Waterfront Hotel in Southport, its great location, friendly professional staff, great food and service means a return is a must. Our room was fantastic with a view to match, comfortable bed, spacious and great amenities. We will definitely have a third return visit

Lovely, stay, lovely location, dinner customer service experience needs addressing. Lovely two day stay for a family reunion. We used to meet up every year, many years ago so decided to make the effort this year. The hotel is lovely, great location, lovely staff, a little worn in places ( to be expected) the bar area had a lovely veranda we could all sit and have a good catch up. The bar prices were a little on the pricey side but we were away and you expect this. The rooms were spacious, again a little tired, the bed was dipped in the middle, a few minor issues but nothing we wanted to make a deal out of. We asked for extra pillows as only one each on the bed and it was accommodated with no issues. Car parking is £15 per night under the hotel, again a little pricey but we did get a good rate on the room price so good out weighs bad. Breakfast was nice, buffet style but hot plates which was a bonus, last chance of cold food. Nice pastries, a good selection. On the Friday night they were understaffed so service was a little slower, not a problem in some aspects. The happy hour ran from 6-8 so two for one on cocktails, we tried to take advantage but on one occasion because we didn't ask for two of the same cocktails we only got made one, when questioned it could not be rectified because it had gone through the till so another could not be made which was a little strange, as a group we did spend a small fortune in the bar. The slow dinner service did not bother us, we knew they were understaffed but the issue with my food was not dealt with great customer service. The waitress took our order and I did stress as I do in all restaurants when I order steak to bring it out very well done and burnt I cannot do pink and I did not want to send it back, she wrote it down, laughed etc, when the mains came out it was beyond pink and nearly raw in the middle, I told the manager, I apologised and did stress to the waitress and he apologised and took it back, not a problem. Twenty minutes passed and my party had finished their meals so I was getting agitated and gone off the meal as it meant eating alone, it was chased and it finally came out. I said it was unacceptable and I was told it could not be helped and they were understaffed, granted, but still unacceptable and I would not be paying for the steak and I did not want to sit eating alone, and gone off the idea. He then argued that the steak read the correct temperature in the first place! which was impossible as it was raw in the middle to which the rest of my party agreed. I said you can leave it or take it away and I was not paying for it as by this time I was not happy with his response to the problem so he said ok and snatched it away from in front of me and took it back to the kitchen - very unprofessional. Up until that point of him telling me I was wrong about the steak not being well done in the first place, I was polite, I even apologised when it went back as if I had made the mistake, I hate anything like that which is why I stressed to the waitress when I ordered to not bring it out until cooked through, we as a party were happy to wait longer for all meals to come together. Overall we had a lovely weekend, I would stay again, shame about the dinner experience as it did ruin a very good day with family, that was long overdue. We have a lovely meal in town on the Saturday night and there were plenty of places to eat nearby, I would not eat in the hotel again.

Enjoyable! My stay at the Waterfront Southport was great experience. The rooms were clean and I found the hotel peaceful. The location was perfect for getting around Southport. Breakfast was fresh and plentiful. The dinning area very clean & everything on hand. The staff were friendly & welcoming. I want to say Rhonda was amazing and went out of her way to help me & my husband in every way possible. It was lovely dealing with her. I would definitely recommend if you want a lovely experience of friendliness comfort & value.