CLOSED! NO ADVANCED NOTICE! We arrived for a basketball tournament and were told the hotel is CLOSED! No advanced notice. Had booked room in January. Still was receiving emails touting the place every other day. Currently no recourse for our money because we booked through hotel. I stayed at this place when it was brand new Sheraton 20 years ago. It’s been a steady decline since then with the final degradation resulting in people being turned away at the door. Sad.

Nightmares are made at this place Please save yourself from the horrible experience you will have here, book somewhere else. I put a review on the day after myself and a couple of friends visited in September but I cant find it any more so here I am to re write it. I will put my points in no particular order. The lady at reception looked amazed when I told her I would like to check in, obviously it isn't a regular occurence . She then asked where we were parked , I told her at the back of the hotel in a pay and display car park ( $9 for the night ). Don't park there because you'll get a ticket she said, so we ended up paying $25 to park in the hotel car park. We checked in and went up to our room to find it had no ceiling lights just lamps in the corner. It also had stains on the floor, a nasty musty mildewy smell, curtains hanging down and pubes in the bath. The room didn't have a kettle, so no cups of coffee for us. It did however have a fridge. The problem with the fridge was that the whole of the fridge compartment was a block of ice. We went to see if we could get something to eat to find the restaurant (if you want to call it that) closed. Same deal with the bar. The front doors to the hotel ( I think there are 3 but may be wrong) were out of order so the security guard had to let us out. We braved staying there as it was late and we had been driving all day, but were positive we would have scabies in the morning. We ensured we all got up very early in the morning and left by 0630. I have had more pleasurable stays in war zones. The only positive thing I can say about this toilet is that we didn't catch scabies. PLEASE STAY SOMEWHERE ELSE

Give strong consideration before booking with this company due to their cancellation policy Read all the reviews and the fine print before booking with this St Louis hotel. If you have vision issues, you won’t see the fine print regarding cancellations with the “pay now” feature. They charge you 96% of the room rate if you cancel with them.My mistake costs me $115 of $120! While using my phone, I accidentally selected the day before vs the needed date of our trip. When I received my confirmation, I noticed my error. I immediately contacted OYO to correct the error. I told the rep that I wanted a Saturday booking, not a Friday booking. After 45 minutes and two conversations with the rep and supervisor, the OYO rep not only refused to refund the booking error they wanted me to also pay for the actual needed booking date. They would not simply correct the date!! So, my error cost me $115 even though I called them IMMEDIATELY after seeing the error. Needless to say, I didn’t book for my Saturday date and booked with another hotel. After reading the reviews about the St Louis location, I am glad this issue happened as the reviews were horrible.

Worst hotel in St. Louis! This hotel is a nightmare. The room smelled musty and like animal urine. There was no other room to move us to. The couch was absolutely disgusting, old and stained. I was afraid to sit on it. The smell made it really unbearable to sleep in. We checked out after we had been in the room for about 30 minutes at 1230 in the morning and couldn't take it anymore. The only plus is that it's right next to Enterprise Center. Trust me, pay more for a place and skip this one.

Bed bug infestation Serious bed bug infestation. The employees dismissed us when notified about the situation. They were refusing to refund so we had to go through the booking company instead. It’s impossible to reach management about serious issues. This one night stay cost us thousands to eradicate. Book elsewhere