DoubleTree by Hilton Hotel St. Paul Downtown

Skip the DoubleTree Saint Paul Downtown I'm a Hilton Diamond member and spend over $20,000 with the company each year. While I enjoy many of their international properties, it's clear they're allowing their domestic brands to fall into neglect. The DoubleTree Saint Paul exemplifies this unfortunate trend. I've stayed here several times and each visit has been marked by some great confusion and disappointment. It's an aging, poorly-maintained hotel. That's typical of domestic Hilton properties, especially in urban locations. However, even worse is the fact that staff aren't knowledgeable or helpful, particularly when it comes to issuance of Hilton Diamond Member credits. Diamond members are supposed to receive $15 per occupant per night (I had two rooms, four occupants, so, I was entitled to a $60 credit). That said, I've had to call and wrangle for my credits each of the last three times I've stayed here. The system is unnecessarily (perhaps purposefully?) complicated, and I dread seeing my bill each time because I know I will have to make follow-up calls and do all the legwork myself to receive this tiny "appreciation" for my business. This was this case this time too. First of all, for the third consecutive stay they didn't apply the credit at all, and, as I had to do in the past, I called to inquire, and just like in the past, my inquiry was met with an inexplicably defensive tone. How dare I even ask? When asked why my bar/restaurant bill, which totaled about $40, wasn't credited (again, at all), the woman on the line told me we didn't 'code' it correctly when we put it on the rooms. What does this even mean?! This is YOUR system. Why do I need to know ANY of this? Anyway, she only allowed me to apply $30. Now, anyone familiar with this credit system would agree that Hilton should completely ditch this terrible system and go back to the drawing board, but in the meantime, it isn't too much to ask that they train staff to apply the credits as advertised... without the wrangle. Isn't the whole idea to leave me feeling good about giving Hilton my business? That is almost never the case due to these predictable battles. I almost always leave wondering if I should just go ahead and call Marriott to see what they'll give me to switch brands. In this case though, unfortunately there are only two Hilton properties in downtown SP, so I'm kind of stuck. That said, I'll probably stay outside downtown next time.

Downtown St. Paul Good location in downtown St. Paul. Walking distance to Harriet park for festivals and a few blocks from restaurant area. Rooms were clean and comfortable. Staff was kind. Continental breakfast for $16 per person. Bacon eggs sausage etc. elevators require room key for security.

Don’t stay here Room was some what clean, sink was cracked. Went in to the hotel with $300+ in cash and left my purse in our room to go to a festival. Came back and had $200 left. I specifically left all my cash at the hotel because our wristbands had the option to link a card so no need for $$. Do better.

Absolutely terrible experience. Absolutely terrible experience. DO NOT BOOK THIS HOTEL. No AC and night clerk (checked in at 1am due to late flight and 1hr wait at the airport to get rental car, so no choice but to stay the 1st night!) let it slip it’s been broken for over 2 months. Toilet leaking on the bathroom floor. We located a new room at the Embassy Suites, so blessed by the exceptional staff at the Embassy Suites! Day clerk, Steven, was rude and charged the nights stay with minimal discount for the horrible night we wound up having to stay. No call from the hotel manager for a full refund so this will be filed as a chargeback with the credit card company. There’s no excuse for not emailing customers to inform us the hotel AC is broken when it’s been down for months. This trip was booked in October last year! Never again! I would give this a -1 star if I could.

Dirty AND unfriendly. Disrepair. That’s the prevailing theme here. Dirty, loud, and poor service. The bedding seems clean, so that’s a plus. But the room is covered in dust. Literally a film of dust that is not just accumulated by skipping a dusting. Clearly the surfaces here have not been wiped down—gross. I wiped down the toilet seat to be sure.